At a Glance
- Tasks: Deliver exceptional service to casino players and ensure a welcoming atmosphere.
- Company: Join a vibrant gaming-focused hospitality team at the Grand Casino.
- Benefits: Enjoy discounts, mental health support, and a company pension.
- Other info: Flexible shifts, including nights and weekends, with opportunities for growth.
- Why this job: Be part of an exciting environment where every day is different and fun.
- Qualifications: Experience in waiting or service, with a passion for great customer service.
The predicted salary is between 10 - 12 £ per hour.
We are looking for enthusiastic and customer‑focused waiting staff to join our gaming‑focused hospitality team serving in our Grand Casino and the Poker Deck. You’ll be delivering exceptional service to our playing customers, ensuring every guest feels welcomed, valued, and well looked after.
Key Responsibilities
- Provide attentive and friendly service to players.
- Work collaboratively with gaming management teams to ensure smooth service.
- Take orders accurately and deliver food and drinks promptly.
- Handle guest enquiries and resolve any issues with professionalism.
What We’re Looking For
- A years’ waiting or service experience, particularly in a casino would be an advantage.
- A positive attitude and passion for delivering great service.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- Flexibility to work night shifts and weekends.
- Be over 18 years of age.
What We Offer
- Inclusion in the department tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
Casino Floor and Poker Waiting Staff in London employer: The Hippodrome Casino
Join our vibrant team at the Grand Casino, where we prioritise exceptional service and a welcoming atmosphere for both staff and guests. With a strong focus on employee wellbeing, we offer generous benefits including discounts at our restaurants, mental health support, and opportunities for career growth in a dynamic gaming environment. Experience the thrill of working in a lively setting that values your contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Floor and Poker Waiting Staff in London
✨Tip Number 1
Get to know the casino scene! Familiarise yourself with the gaming environment and the types of customers we serve. This will help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with players, being able to engage in friendly banter while providing excellent service is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your flexibility! Highlight your willingness to work nights and weekends, as this is crucial in the casino industry. Mention any previous experience working in busy environments to demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at the Grand Casino and Poker Deck.
We think you need these skills to ace Casino Floor and Poker Waiting Staff in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to deliver exceptional service to our guests.
Tailor Your Experience:Make sure to highlight any relevant waiting or service experience you have, especially in a casino setting. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Professional and Personable:Your written application should reflect your excellent communication skills. Keep it friendly yet professional, showing us that you can handle guest enquiries and resolve issues with ease.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team at the Grand Casino!
How to prepare for a job interview at The Hippodrome Casino
✨Know the Casino Vibe
Before your interview, get familiar with the casino environment. Understand the atmosphere and the type of clientele they serve. This will help you demonstrate your enthusiasm for the role and show that you’re ready to fit right in.
✨Show Off Your Service Skills
Be prepared to discuss your previous waiting or service experience. Think of specific examples where you provided exceptional service, especially in high-pressure situations. This will highlight your ability to handle the fast-paced casino environment.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice how you would interact with guests, ensuring you come across as friendly and approachable. You might even want to role-play common scenarios with a friend to boost your confidence.
✨Flexibility is Your Friend
Since the job requires working nights and weekends, be ready to discuss your availability. Show that you’re flexible and willing to adapt to the needs of the team. This can set you apart from other candidates who may not be as open to varied shifts.
