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- Tasks: Lead a vibrant hospitality team and create unforgettable guest experiences.
- Company: Join the Matcham Hospitality team at the iconic Hippodrome.
- Benefits: Enjoy discounts, enhanced pay, and mental health support.
- Other info: Flexible hours and a fun atmosphere await you!
- Why this job: Be part of an exciting environment with opportunities for career growth.
- Qualifications: Passion for customer service and ability to thrive in fast-paced settings.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You'll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.
Key Responsibilities:
- Support delivery of strategic initiatives and ensure policies/procedures are in place
- Maintain and improve customer service standards and overall customer journey
- Identify and implement operational improvements to enhance customer experience
- Manage daily operations, including records, cash handling, and reporting
- Monitor service quality, costs, and efficiency, implementing improvements where needed
- Support training and development of team members
- Maintain strong communication across teams and management
What We're Looking For:
- Strong understanding of customer service excellence
- Ability to work in a fast-paced, high-energy environment
- A positive, professional and results-driven approach
- Flexibility to work late nights and weekends
What We Offer:
- Inclusion in the hospitality tronc
- 50% discount in the Hippodrome Casino's restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
Assistant Hospitality Manager in London employer: The Hippodrome Casino
Contact Detail:
The Hippodrome Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you create a welcoming atmosphere.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you’re interested in, like us at StudySmarter. Express your enthusiasm and ask if they have any upcoming opportunities.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and improve customer experiences. This shows you’re adaptable and results-driven.
We think you need these skills to ace Assistant Hospitality Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the responsibilities of the Assistant Hospitality Manager role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps to break down your information.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Hippodrome Casino
✨Know Your Customer Service Standards
Make sure you brush up on the key principles of customer service excellence. Be ready to discuss how you've maintained high standards in previous roles and share specific examples of how you've enhanced the customer experience.
✨Show Your Team Management Skills
Prepare to talk about your experience in managing teams. Think of instances where you've supported training and development, and be ready to explain how you foster a positive and productive atmosphere among team members.
✨Demonstrate Your Operational Savvy
Familiarise yourself with operational improvements that can enhance customer experiences. Be prepared to suggest ideas or strategies that could be implemented in the role, showing that you’re proactive and results-driven.
✨Embrace Flexibility and Energy
Since this role requires working late nights and weekends, convey your enthusiasm for a fast-paced environment. Share examples of how you've thrived under pressure and maintained a positive attitude, even during busy times.