At a Glance
- Tasks: Welcome guests and provide exceptional service at London's iconic Hippodrome Casino.
- Company: Join the vibrant team at The Hippodrome Casino, a top entertainment destination.
- Benefits: Enjoy competitive pay, discounts, and mental health support.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be part of creating memorable experiences in a lively atmosphere.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 30000 - 42000 £ per year.
The Hippodrome Casino is London’s most iconic entertainment and gaming destination, renowned for its vibrant atmosphere, exceptional service, and world-class hospitality. We are committed to creating memorable experiences for every guest, every time and as our new Host Concierge you will provide that ever important warm and welcoming atmosphere for our guests.
Key Responsibilities
- Greet and assist guests upon arrival, offering a friendly and professional welcome.
- Provide information about the Hippodrome Casino and its facilities, events, and promotions.
- Provide tours of the Hippodrome to guests, providing detailed information about the rich history of the building.
- Handle guest enquiries, reservations, and special requests efficiently.Liaise with gaming, hospitality, and security teams to ensure a smooth guest experience.
- Anticipate guest needs and deliver personalised service.
What We’re Looking For
- Previous experience in a customer‑facing or concierge role, ideally within hospitality or luxury environments. At least one year’s experience would be an advantage.
- Outstanding communication and interpersonal skills.
- A genuine passion for delivering exceptional service.
- Ability to multitask and remain calm under pressure.
- Strong problem‑solving skills and attention to detail.
- Strong IT skills.
- Flexibility to work a shift pattern that includes nights and weekends.
- You must be over 18 years of age.
What We Offer
- Tronc which pays between £700-£1000+ per month
- 50% discount in the Hippodrome Casino\'s restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
Host Concierge in City of London employer: The Hippodrome Casino
The Hippodrome Casino is an exceptional employer, offering a vibrant work culture that thrives on creativity and teamwork in the heart of Greater London. As a Chef de Partie in our high-volume Cantonese kitchen, you will benefit from competitive perks such as dining discounts and enhanced family leave, while also having ample opportunities for professional growth in a dynamic culinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Host Concierge in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hippodrome Casino. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hippodrome Casino
Don't be shy about reaching out to The Hippodrome Casino directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host Concierge in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hippodrome Casino and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hippodrome Casino
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
