At a Glance
- Tasks: Welcome guests and provide exceptional service at London's iconic Hippodrome Casino.
- Company: Join the vibrant team at The Hippodrome Casino, a top entertainment destination.
- Benefits: Enjoy competitive pay, discounts, and mental health support.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be part of creating memorable experiences in a lively atmosphere.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 30000 - 42000 £ per year.
The Hippodrome Casino is London’s most iconic entertainment and gaming destination, renowned for its vibrant atmosphere, exceptional service, and world-class hospitality. We are committed to creating memorable experiences for every guest, every time and as our new Host Concierge you will provide that ever important warm and welcoming atmosphere for our guests.
Key Responsibilities
- Greet and assist guests upon arrival, offering a friendly and professional welcome.
- Provide information about the Hippodrome Casino and its facilities, events, and promotions.
- Provide tours of the Hippodrome to guests, providing detailed information about the rich history of the building.
- Handle guest enquiries, reservations, and special requests efficiently.Liaise with gaming, hospitality, and security teams to ensure a smooth guest experience.
- Anticipate guest needs and deliver personalised service.
What We’re Looking For
- Previous experience in a customer‑facing or concierge role, ideally within hospitality or luxury environments. At least one year’s experience would be an advantage.
- Outstanding communication and interpersonal skills.
- A genuine passion for delivering exceptional service.
- Ability to multitask and remain calm under pressure.
- Strong problem‑solving skills and attention to detail.
- Strong IT skills.
- Flexibility to work a shift pattern that includes nights and weekends.
- You must be over 18 years of age.
What We Offer
- Tronc which pays between £700-£1000+ per month
- 50% discount in the Hippodrome Casino\'s restaurants & bars
- 30% off Magic Mike Live tickets for friends and family
- Enhanced maternity & paternity pay
- Mental health and wellbeing support through our Employee Assistance Programme
- Access to discounts for many retailers, leisure, food and entertainment establishments
- Season ticket loans
- Salary exchange Cycle to Work & Tusker electric vehicle schemes
- Excellent foreign exchange rates
- Life assurance
- Company pension
Host Concierge in City of London employer: The Hippodrome Casino
The Hippodrome Casino is an exceptional employer, offering a vibrant work environment in the heart of London, where you can thrive as a Host Concierge. With a strong focus on employee wellbeing, we provide generous benefits such as tronc payments, discounts on dining and entertainment, and support for mental health. Our commitment to professional growth and a culture of outstanding service ensures that every team member can contribute to creating memorable experiences for our guests while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Host Concierge in City of London
✨Tip Number 1
Get to know the Hippodrome Casino inside out! Familiarise yourself with its history, events, and facilities. This way, when you chat with guests, you can provide that warm and welcoming atmosphere they expect.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to enhance your ability to greet and assist guests. The more comfortable you are, the better you'll be at making guests feel special.
✨Tip Number 3
Show off your problem-solving skills! Think of scenarios where things might go wrong and how you'd handle them. This will help you stay calm under pressure and impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Host Concierge in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and exceptional service. A warm and welcoming tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in hospitality or luxury environments. We’re looking for those standout moments where you’ve gone above and beyond for guests, so share those stories!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences. Remember, we’re looking for specific examples that showcase your problem-solving skills and attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need about the role and our amazing team. Don’t miss out on the opportunity to join us at The Hippodrome Casino!
How to prepare for a job interview at The Hippodrome Casino
✨Know the Hippodrome Inside Out
Before your interview, make sure you research the Hippodrome Casino thoroughly. Familiarise yourself with its history, facilities, and current events. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service skills. Think of specific situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your passion for delivering exceptional service, which is key for a Host Concierge.
✨Practice Your Communication Style
As a Host Concierge, outstanding communication is crucial. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could encounter in the role, such as greeting guests or handling enquiries, to show your interpersonal skills.
✨Be Ready for Situational Questions
Expect situational questions that assess your problem-solving abilities and how you handle pressure. Prepare by thinking of times when you had to multitask or deal with difficult guests. Highlight your ability to remain calm and attentive to detail, which are essential traits for this position.
