At a Glance
- Tasks: Deliver exceptional service to guests in a vibrant casino environment.
- Company: Join our dynamic gaming-focused hospitality team at the Grand Casino.
- Benefits: Enjoy discounts, enhanced pay, and mental health support.
- Other info: Flexible shifts and opportunities for personal growth in a fun setting.
- Why this job: Be part of an exciting atmosphere while making guests feel valued.
- Qualifications: Experience in waiting or service, with a passion for great customer care.
The predicted salary is between 13 - 16 £ per hour.
We are looking for enthusiastic and customer-focused waiting staff to join our gaming-focused hospitality team serving in our Grand Casino and the Poker Deck. You’ll be delivering exceptional service to our playing customers, ensuring every guest feels welcomed, valued, and well looked after.
Key Responsibilities
- Provide attentive and friendly service to players.
- Work collaboratively with gaming management teams to ensure smooth service.
- Take orders accurately and deliver food and drinks promptly.
- Handle guest enquiries and resolve any issues with professionalism.
What We’re Looking For
- A years’ waiting or service experience, particularly in a casino would be an advantage.
- A positive attitude and passion for delivering great service.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- Flexibility to work night shifts and weekends.
- Be over 18 years of age.
What We Offer
- Inclusion in the department tronc.
- 50% discount in the Hippodrome Casino's restaurants & bars.
- 30% off Magic Mike Live tickets for friends and family.
- Enhanced maternity & paternity pay.
- Mental health and wellbeing support through our Employee Assistance Programme.
- Access to discounts for many retailers, leisure, food and entertainment establishments.
- Season ticket loans.
- Salary exchange Cycle to Work & Tusker electric vehicle schemes.
- Excellent foreign exchange rates.
- Life assurance.
- Company pension.
Casino Floor and Poker Waiting Staff employer: The Hippodrome Casino
The Hippodrome Casino is an exceptional employer, offering a vibrant work culture that thrives on creativity and teamwork in the heart of Greater London. As a Chef de Partie in our high-volume Cantonese kitchen, you will benefit from competitive perks such as dining discounts and enhanced family leave, while also having ample opportunities for professional growth in a dynamic culinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Floor and Poker Waiting Staff
✨Tip Number 1
Get to know the casino scene! Familiarise yourself with the gaming environment and the types of customers we serve. This will help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with players all night, being able to chat confidently and handle enquiries is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your flexibility! Highlight your willingness to work nights and weekends, as this is crucial in the hospitality industry. Mention any previous experience working in busy environments to demonstrate your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Casino Floor and Poker Waiting Staff
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you’re excited about the role and ready to deliver exceptional service to our guests.
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in hospitality or casinos. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you’ve provided great service in the past and how you handle busy environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at The Hippodrome Casino
✨Know the Casino Vibe
Before your interview, get familiar with the atmosphere of a casino. Understand the gaming culture and the type of clientele they serve. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Show Off Your Service Skills
Be ready to share specific examples from your previous waiting or service experience. Highlight situations where you provided exceptional customer service, especially in high-pressure environments. This will demonstrate your ability to handle the fast-paced nature of a casino.
✨Practice Your Communication
Excellent communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face on the job, like taking orders or resolving guest issues, to showcase your interpersonal skills.
✨Flexibility is Key
Make sure to express your willingness to work night shifts and weekends. Casinos are busy during these times, and showing that you're flexible will make you a more attractive candidate. Be prepared to discuss how you manage your time and commitments outside of work.
