At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service in a bustling pub environment.
- Company: Join Beannchor, a leading hospitality operator with a rich history.
- Benefits: Enjoy 20% off food, flexible hours, and 29 days holiday.
- Other info: Perfect for those passionate about creating memorable customer experiences.
- Why this job: Step into a leadership role and grow your career in a supportive setting.
- Qualifications: 1 year of supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 27000 - 36000 £ per year.
The Hillside is a charming, rustic pub situated in the historic Georgian village of Hillsborough, County Down, only 15 minutes’ drive from Belfast city centre. The Hillside first opened its doors to patrons in 1752 and has been enjoying a busy trade ever since thanks to our excellent food and drinks selection and our friendly, welcoming service. We are renowned for our roaring open fires in the winter and our pretty cobble stoned beer garden in the summer. We are now looking to expand our team and hire a dynamic and passionate Supervisor to help lead our front‑of‑house operations. If you have experience in the hospitality industry and are ready to take on a leadership role, we want to hear from you! This is a full‑time position rate of pay £13.07 per hour. This is an excellent opportunity to join Beannchor, one of the province's largest operators of licensed premises and to progress your career within hospitality!
Key Responsibilities
- Supervise and lead a team of staff to ensure smooth, efficient service during busy shifts.
- Oversee daily operations, ensuring high standards of cleanliness, presentation, and customer service.
- Handle customer queries and resolve issues promptly and professionally.
- Assist with staff training and development, ensuring the team has the skills and knowledge to perform at their best.
- Manage stock levels and assist with ordering supplies as required.
- Support the management team in achieving business goals and maintaining a positive working environment.
- Ensure compliance with health and safety regulations, as well as company policies.
The Ideal Candidate
- Proven experience in a similar supervisory role within the hospitality sector (1 year minimum).
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication skills and a customer‑focused approach.
- Ability to work efficiently under pressure and handle busy periods.
- Knowledge of health and safety regulations and food hygiene standards.
- Flexible and adaptable to the needs of the business.
- Experience with POS systems and cash handling.
- A genuine passion for delivering excellent customer experiences.
The ideal candidate will be fully flexible to work, days evenings and weekend shifts. Bonus consideration if you have:
- 2 years’ supervisory experience in a similar busy bar/restaurant.
- NVQ Level 3 in Hospitality Supervisor & Leadership (or similar).
- Food Safety Level 2 or higher (current).
- First Aid certification (current).
The Hillside offers staff:
- Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National and The Cloth Ear.
- Flexible working hours.
- 29 days holiday.
- Seasonal parties.
- NVQs training and future progress across the Beannchor Group portfolio.
- Opportunity to develop your career in a supportive and rewarding environment.
We are an equal opportunities employer. We reserve the right to apply an enhanced shortlisting criteria.
Supervisor employer: The Hillside
Beannchor, located in the picturesque Hillsborough, County Down, is an exceptional employer that values its team members and fosters a supportive work culture. With flexible hours, 29 days of holiday, and ample opportunities for career progression, we are committed to nurturing talent and ensuring our staff thrive in a dynamic environment. Join us to be part of a vibrant team dedicated to delivering outstanding customer experiences while enjoying the benefits of working for one of the province's largest hospitality groups.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Chat with folks in the hospitality scene, attend local events, and don’t be shy about reaching out on social media. You never know who might have the inside scoop on job openings at places like The Hillside.
✨Tip Number 2
Show up in person! If you’re keen on a role at The Hillside, pop by for a drink or a bite. Get a feel for the vibe and maybe even chat with the staff. It’s a great way to make a memorable impression.
✨Tip Number 3
Prepare for the interview by brushing up on your leadership skills and customer service knowledge. Think of examples from your past experience that showcase how you’ve handled busy shifts or resolved customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team at The Hillside.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role and ready to lead a team at The Hillside!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in supervisory roles. We love seeing how your past experiences align with our needs, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The Hillside!
How to prepare for a job interview at The Hillside
✨Know Your Stuff
Before the interview, brush up on your knowledge of The Hillside and its history. Familiarise yourself with their menu and any special events they host. This shows genuine interest and helps you connect your experience to their operations.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you've successfully led a team or resolved conflicts. Highlight how you motivated staff during busy shifts and maintained high service standards, as this is crucial for the Supervisor role.
✨Be Customer-Focused
Think of scenarios where you went above and beyond for customers. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this aligns perfectly with the hospitality ethos of The Hillside.
✨Ask Smart Questions
At the end of the interview, ask insightful questions about the team dynamics, training opportunities, or how they measure success in the Supervisor role. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
