Key Account Manager in Swindon

As our Key Account Manager, you\’ll be responsible for managing and developing mid to high-value, multi-site key customer relationships across Hills Waste Solutions. Your focus will be on maximising profitability, ensuring full compliance with environmental and waste legislation, while building long term partnerships with customers. You will be supporting their sustainability goals and ensuring they receive a high standard of service and proactive account management.

Key Responsibilities

• Develop and maintain strong, profitable relationships with key customers
• Generate and secure new business opportunities as well as revenue growth through upselling and cross‑selling
• Proactively identify innovative solutions, leading projects through the full lifecycle from concept to completion
• Maintain a robust portfolio to support ongoing business growth
• Collaborate with the Bid Manager and sales team to deliver sales success
• Liaise with senior management to support the development of new products, services and markets
• Monitor competitor activity, services and pricing structures
• Maintain accurate contractual documentation, quotations and compliance data via the CRM system
• Prepare monthly performance reports and attend team meetings as required
• Achieve monthly and annual targets agreed with the Sales Manager
• Support other field sales colleagues where needed to achieve customer satisfaction business growth

Qualifications

• Proven experience in account management or sales within waste, environmental, or related operational sectors
• Strong commercial and negotiation skills with the ability to secure profitable business
• Good understanding of the commercial waste and recycling sector
• Strong relationship‑building and stakeholder management skills
• Confident communicator with the ability to influence at all levels
• Creative and innovative approach to problem solving
• Ability to manage multiple priorities and work to targets
• Competent IT skills and experience using CRM or sales databases

Desirable Skills

• Skills in managing complex accounts and coordinating multiple projects effectively
• Ability to analyse data and identify meaningful trends
• Working knowledge of waste legislation such as EPA, Duty of Care requirements and Hazardous Waste Regulations

About the Company

Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award‑winning homes in sought‑after locations. Established in 1900 and family‑owned, The Hills Group has evolved over the past four generations into a multi‑million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 600 people. Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded still characterise the Hills business today. Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. Please feel free to contact us directly should you wish to discuss how we can ensure a positive experience for you.

Benefits

• Healthcare Cash Plan – dental, optical, physiotherapy, prescriptions + free 24/7 remote GP for you and your family
• Award‑Winning Online Wellbeing Hub – expert resources to support your mental, physical and financial wellbeing
• 24/7 Support When You Need It – confidential employee assistance programme helpline (managed by an external provider) and up to 6 free counselling sessions every year
• Family‑Friendly Benefits – enhanced maternity and paternity policies, plus life assurance for peace of mind
• Generous Holiday Allowance – 21‑25 days (rising to 28) with the flexibility to buy or sell days – All manageable via our employee self‑service mobile app
• Good attendance credits – earn good attendance credits which can be traded in for more holiday days
• Cycle‑to‑Work Scheme – save money, stay fit, go green
• Exclusive Discounts – big savings on shopping, dining, gyms, travel and entertainment
• Grow your career – access to ongoing training and development via our “Learning For All” platform
• Make a difference – up to 2 paid volunteering days each year for causes you care about
• Refer‑a‑Friend Bonus – cash rewards when you successfully refer a friend

We are looking for a Key Account Manager to join our Waste Sales team. This is a full‑time, permanent role offering a competitive salary and a fantastic benefits package, with the opportunity to play a key role in driving performance and growth across our waste collection operations.