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- Tasks: Join our admin team to support radiology services and manage patient appointments.
- Company: The Hillingdon Hospitals NHS Foundation Trust, dedicated to patient care.
- Benefits: Gain valuable experience in healthcare administration with a supportive team.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
The post holder will be part of an administrative team supporting clinical services within the radiology department, managing daily demand and prioritising incoming referrals into urgent and non‑urgent categories. The Senior Admin will support the booking team across both hospital sites (Hillingdon Hospital and Mount Vernon Hospital, including the Maternity Building) and handle patient relations.
Key duties include:
- Managing special appointments, liaising with third‑party providers for outsourced patient reports, and ensuring an efficient appointment service across the Trust.
- Dealing with patients’ complaints and queries, reporting to the Admin Manager.
- Ensuring appointments are correctly booked within RTT rules for diagnostics, and appropriate instructions/pre‑parations are given to patients.
- Monitoring long‑waiter patient appointments via DM01, investigating delays, and discussing bottlenecks with the admin manager.
- Altering or cancelling sessions in the event of radiologist leave.
- Actively monitoring PTL in line with 18‑week directives and escalating potential breaches timely.
- Presenting a friendly, professional image to patients and maintaining good working relationships with other departments.
- Collaborating professionally with MIU and other wards.
- Adapting and managing resources and services according to demand, capacity and future expansion.
- Training staff in computer use for patient registration, complying with the Department Induction programme.
- Training staff in reception duties, including acceptance/rejection of order communications.
- Answering telephone calls promptly and courteously, handling queries appropriately.
- Preparing paperwork and forms for future appointments.
- Supporting day‑to‑day accuracy of data in the Radiology Information System for all imaging and X‑ray referrals, ensuring equitable access per national and local policies.
- Registering new patients on Cerner and cross‑checking demographic information with SPINE.
- Monitoring IEP and managing requests in a timely manner; supporting PACS housekeeping as required.
- Monitoring the HealthShare outsourced patient tracker, updating patient records on Soliton.
- Supporting various outsourcing processes.
- Managing request forms in date order, entering booking instructions and scheduling appointments in Soliton diary.
- Liaising with Superintendent regarding urgent appointments to meet current targets.
- Ensuring urgent appointment letters are processed and sent as priority.
- Confirming patient attendance to reduce DNA; phoning cancellation list to fill slots.
- Responding to FOI requests in a timely, appropriate manner.
- Working proactively across the Trust.
- Communicating directly with department patients about queries regarding procedures or appointments.
- Rebooking or rearranging appointments as required, liaising with Superintendent on special cases.
- Participating in department audit and staff meetings.
- Staying updated on technology developments and developing appropriate skills in modern technology.
- Performing any other business as directed by the Radiology Admin Manager, Service Manager or Head of Radiology.
Band 3 Clerical Administrator | The Hillingdon Hospitals NHS Foundation Trust in Uxbridge employer: The Hillingdon Hospital
Contact Detail:
The Hillingdon Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Clerical Administrator | The Hillingdon Hospitals NHS Foundation Trust in Uxbridge
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the radiology department and its staff. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient relations and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Since you'll be using systems like Soliton and Cerner, mention any relevant experience you have with similar software. If you don’t have direct experience, highlight your ability to learn new tech quickly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Band 3 Clerical Administrator | The Hillingdon Hospitals NHS Foundation Trust in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Band 3 Clerical Administrator. Highlight any relevant experience in managing appointments, handling patient queries, and working with administrative systems like Cerner or Soliton.
Showcase Your Communication Skills: Since you'll be dealing with patients and liaising with various departments, it's crucial to showcase your communication skills. Use examples from past experiences where you effectively handled complaints or queries.
Be Detail-Oriented: Attention to detail is key in this role. Mention any experience you have with data accuracy, managing schedules, or ensuring compliance with regulations. This will show us that you can handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at The Hillingdon Hospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Band 3 Clerical Administrator. Familiarise yourself with the key duties mentioned in the job description, such as managing patient appointments and liaising with third-party providers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked during the interview, especially those related to handling patient complaints or managing appointment schedules. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to work under pressure. This will help you articulate your answers clearly and confidently.
✨Showcase Your Communication Skills
As a Clerical Administrator, you'll need to communicate effectively with patients and other departments. During the interview, highlight your communication skills by providing examples of how you've successfully handled queries or resolved issues in previous roles. This will reassure the interviewers that you can maintain a friendly and professional image.
✨Demonstrate Adaptability
The role requires managing resources according to demand and capacity, so it's essential to show that you're adaptable. Share instances where you've had to adjust to changing circumstances or priorities in your previous jobs. This will illustrate your ability to thrive in a dynamic environment, which is crucial for this position.
