Customer Service Operative in Bristol

As a Customer Service Operative at Hill, you\’ll play a vital role in supporting customers during their warranty period. You\’ll carry out high-quality repairs across our developments, resolving issues efficiently and respectfully while ensuring customers feel informed and reassured. You\’ll also act as a role model to other operatives—observing work quality, supporting consistency, and contributing to our commitment to delivering five-star service every time.

Responsibilities

• Carry out defect repairs during the warranty period, aiming for first‑time resolution
• Keep customers informed and deliver a courteous, professional service on every visit
• Maintain a clean, tidy and respectful working environment in customer homes
• Communicate clearly with Customer Service Coordinators about progress or delays
• Conduct safety checks and work to RAMs, ensuring safe and compliant practices
• Provide feedback on operative performance and mentor junior colleagues
• Monitor and manage materials to reduce waste and support efficiency
• Carry out vehicle checks and ensure tools–