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- Tasks: Coordinate roadside recovery operations and manage vehicle deployment in a fast-paced environment.
- Company: Join Ross’s Garage Ltd, a growing local business in Inverness.
- Benefits: Competitive pay, 28 days holiday, weekly pay, and discounts on services.
- Why this job: Be part of a dynamic team making a real difference in roadside recovery.
- Qualifications: Strong communication skills, organisational abilities, and basic IT knowledge.
- Other info: Full training provided; own transport required due to location.
The predicted salary is between 36000 - 60000 £ per year.
Permanent, full-time, shift work including days, backs and weekends on rotation. Salary competitive; details provided on application.
Ross’s Garage Ltd is recruiting Control Room Operators to join its expanding operations team based at Culloden Moor, Inverness. This role suits someone who is calm under pressure, organised, and comfortable coordinating people and vehicles in a fast moving environment.
The role
- You will work within the company’s control room supporting day to day roadside recovery operations across the North of Scotland.
- You will liaise with customers, recovery clubs and recovery technicians to coordinate call outs and responses.
- You will plan and manage routes to ensure efficient deployment of vehicles and staff.
- You will handle incoming calls and information accurately and professionally.
- You will carry out general office duties, including use of Microsoft Office and bespoke control room software, with full training provided.
- You will work as part of a close team to keep services running smoothly at all times.
Working pattern
- The role operates on a rota covering day shifts, back shifts and weekends.
- Shift patterns are not negotiable due to the nature of the service.
- The role is based at the main control room at Culloden Moor.
- Own transport is required as there is no public transport available to the site.
What we are looking for
- A positive, enthusiastic and self motivated approach to work.
- Strong communication skills and confidence speaking with customers and colleagues.
- Good organisational skills and attention to detail.
- Ability to remain calm and effective in time sensitive situations.
- Basic IT skills and willingness to learn new systems.
- Ability to pass a police vetting check.
What is on offer
- Permanent employment with a growing local business.
- Competitive rate of pay with flexibility for the right candidate.
- 28 days holiday pro rata.
- Weekly pay.
- Discounts on company services.
- Full training on systems and processes.
How to apply
Apply through Highland Jobs. Your application goes directly to the employer. No agencies. No nonsense.
Control Room Operator Ross’s Garage Ltd in Inverness employer: The Highland Times
Contact Detail:
The Highland Times Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator Ross’s Garage Ltd in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ross’s Garage Ltd. Understand their values and operations. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your calmness under pressure and organisational skills, as these are key for the Control Room Operator role.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Control Room Operator Ross’s Garage Ltd in Inverness
Some tips for your application 🫡
Show Your Calmness: In your application, highlight any experiences where you’ve had to stay calm under pressure. This is key for a Control Room Operator, so let us know how you handle stressful situations!
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and organised. Use bullet points to make it easy for us to see your skills and experiences at a glance.
Communicate Clearly: Strong communication skills are a must for this role. In your written application, be sure to demonstrate your ability to convey information clearly and professionally. It’ll show us you’re ready to liaise with customers and colleagues effectively.
Apply Through Our Website: Don’t forget to apply through Highland Jobs as mentioned in the job description. It’s the best way for us to receive your application directly, and we can’t wait to hear from you!
How to prepare for a job interview at The Highland Times
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Control Room Operator role at Ross’s Garage Ltd. Familiarise yourself with the day-to-day responsibilities, such as coordinating call outs and managing routes. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Calmness Under Pressure
Since the job requires someone who can remain calm in fast-moving situations, prepare examples from your past experiences where you successfully managed stress or handled emergencies. This will show the interviewers that you have the right mindset for the role.
✨Brush Up on Your IT Skills
Although full training will be provided, having a basic understanding of Microsoft Office and any relevant software can give you an edge. Consider practising with similar tools or software to feel more confident discussing your tech skills during the interview.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. During the interview, practice speaking clearly and confidently about your experiences. Be prepared to answer questions about how you would handle customer interactions and team coordination, as these are key aspects of the job.
