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For Companies At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail setting.
- Company: Join the Samsung Experience Store in Leicester, a leader in technology and customer satisfaction.
- Benefits: Enjoy perks like birthday holidays, discounts, monthly bonuses, and access to the latest devices.
- Why this job: Be part of a passionate team, grow your skills, and make a real impact in tech retail.
- Qualifications: A love for technology, excellent people skills, and adaptability in a fast-paced environment are essential.
- Other info: Receive dedicated training and support for your professional development in the tech industry.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Leicester
Role Summary:
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand\’s ethos and providing inspirational customer service. Your main focus will be on enriching customers\’ connected lives through unrivalled interactions, introducing them to Samsung\’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
- Love for Tech: You\’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You\’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well- being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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Samsung - Retail Assistant employer: The Highcross Lp
Contact Detail:
The Highcross Lp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Samsung - Retail Assistant
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about the features and benefits of these products will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Showcase your passion for customer service by sharing examples from previous experiences where you went above and beyond to assist customers. This will demonstrate your commitment to providing exceptional service, which is crucial for a Retail Assistant role.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments and adapt to change. Retail can be unpredictable, so highlighting your adaptability and problem-solving skills will make you stand out as a candidate.
✨Tip Number 4
Engage with the Samsung community online or in-store before applying. This could involve attending events or following their social media channels. Showing that you're already part of the Samsung experience will reflect positively on your application.
We think you need these skills to ace Samsung - Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position at Samsung. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised CV: Create a CV that showcases your passion for technology and customer service. Include specific examples of your previous retail experience, focusing on how you have successfully engaged with customers and resolved their issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your love for tech and how it drives you to provide exceptional customer experiences. Be sure to connect your personal values with Samsung's ethos.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at The Highcross Lp
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past and how you stay updated on the latest trends. This will demonstrate that you're not just a candidate, but someone who truly embodies the spirit of Samsung.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer interaction, highlight your previous experiences in customer service. Discuss specific instances where you went above and beyond to assist customers, as this will show your commitment to providing exceptional service.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Be prepared to discuss how you've successfully adapted to changes in previous roles. Sharing stories about overcoming challenges or learning new skills quickly will showcase your ability to thrive in dynamic situations.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or the latest Samsung products. This shows your enthusiasm for the position and your desire to learn more about the company.
