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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences and manage service operations.
- Company: Umami World Kitchen, where global flavours meet stylish dining.
- Benefits: Competitive salary, career growth, training opportunities, and staff meals.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in FOH leadership and strong customer service skills.
- Other info: Flexible hours and a chance to work with a respected brand.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport - no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we’ve got it all under one seriously stylish roof.
About the Role
We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.
Key Responsibilities
- Lead and supervise FOH staff, ensuring smooth and efficient service.
- Provide excellent customer service, handling guest inquiries and special requests professionally.
- Train and mentor team members to uphold service standards.
- Oversee table management, reservations, and seating arrangements.
- Work closely with the BOH (Back of House) team to ensure seamless coordination.
- Promote upselling of menu items, specials, and beverages to enhance guest experience.
- Handle guest complaints and resolve service issues quickly and efficiently.
- Maintain cleanliness and organization of dining areas, bar, and service stations.
- Ensure all FOH operations comply with health, safety, and hygiene regulations.
What We’re Looking For
- Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
- Strong customer service and communication skills.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent organizational and multitasking abilities.
- Knowledge of POS systems and restaurant billing procedures.
- A proactive and problem-solving mindset.
- Flexibility to work evenings, weekends, and holidays as needed.
What We Offer
- Competitive salary and benefits package.
- Career growth and training opportunities.
- A positive and dynamic team environment.
- Staff meals.
- The chance to work with a respected and growing hospitality brand.
How to Apply
If you have the leadership skills and passion for hospitality to excel in this role, we’d love to hear from you!
Umami - FOH Section Lead in Leicester employer: The Highcross Lp
Contact Detail:
The Highcross Lp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Umami - FOH Section Lead in Leicester
✨Tip Number 1
Get to know the Umami vibe! Before your interview, dive into their menu and understand their culinary style. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or handled a tricky situation. Be ready to share these experiences during your chat, as they’ll want to see how you handle the fast-paced environment.
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you’ve gone above and beyond for guests in the past. This role is all about creating exceptional experiences, so let them know you’re up for the challenge.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about their team culture or how they handle busy shifts. This shows you’re not just interested in the job, but also in being a part of their community.
We think you need these skills to ace Umami - FOH Section Lead in Leicester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the culinary world shine through! Share why you’re excited about joining Umami World Kitchen and how you can contribute to our vibrant atmosphere.
Highlight Your Leadership Experience: Make sure to emphasise any previous roles where you’ve led a team. We want to see how you’ve motivated others and handled fast-paced environments, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention key responsibilities from the job description and explain how your skills align with what we’re looking for in a FOH Section Lead.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Umami!
How to prepare for a job interview at The Highcross Lp
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with Umami's diverse menu. Understand the key ingredients and flavours of each dish, as well as any specials they might be running. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or handled a challenging situation in a fast-paced environment. Highlight how you motivated your team and ensured excellent customer service, as this is crucial for the FOH Section Lead position.
✨Practice Customer Service Scenarios
Anticipate questions about handling guest complaints or special requests. Think through how you would respond to various scenarios, demonstrating your problem-solving skills and commitment to providing exceptional service. Role-playing these situations can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Umami is the right fit for you.