At a Glance
- Tasks: Ensure safety and security in a busy shopping centre while assisting customers.
- Company: Join a vibrant shopping centre team focused on community safety.
- Benefits: Flexible shifts, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career development in a dynamic retail environment.
- Why this job: Be the hero of the shopping centre, making it a safe space for everyone.
- Qualifications: SIA Door Supervisor Licence required; customer service skills are a must.
The predicted salary is between 26000 - 36000 € per year.
To assist with the smooth running of the shopping centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the Centre, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the Centre.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To undertake regular patrols of the Centre as instructed by the Centre Manager.
- To carry out duties in accordance with instructions issued by Centre Manager.
- To comply fully with the Health & Safety Policy for the centre.
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the Rules & Regulations of the Centre are always complied with.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
- To comply with the Security Industry Act 2001, officers must hold a valid SIA Door supervisor Licence and where necessary a Public Space Surveillance Licence.
Skills, Knowledge and Experience
- Experience in the provision of security services in a busy environment visited by members of the public.
- Ability to always demonstrate good levels of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organizational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
- Operational experience within a retailing environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
Working Hours - 44.33 hours per week, 4 on 2 off, 07:00-16:00, 12:00-22:00
Highcross - Security Officer 44.33hrs in Leicester employer: The Highcross Lp
At Highcross, we pride ourselves on being an exceptional employer, offering a dynamic work environment where security officers play a vital role in ensuring the safety and smooth operation of our bustling shopping centre. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values teamwork and customer service excellence. Located in a vibrant retail hub, we provide our staff with a unique chance to engage with the community while enjoying competitive benefits and a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Highcross - Security Officer 44.33hrs in Leicester
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with the layout, key areas, and potential security risks. This will help you feel more confident during your patrols and show your commitment to the role.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be interacting with the public regularly. Being approachable and helpful can make a huge difference in how you’re perceived by shoppers and staff alike.
✨Tip Number 3
Stay sharp on your emergency procedures! Knowing exactly what to do in various situations can set you apart from other candidates. Consider doing some mock drills or reviewing protocols to keep your skills fresh.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Highcross - Security Officer 44.33hrs in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in security services, especially in busy environments. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Officer role. Mention your SIA licence and any relevant training you've had, and let us know how you handle demanding situations.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Highcross Lp
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Security Officer at the shopping centre. Familiarise yourself with the Health & Safety Policy and the Regulatory Reform (Fire Safety) Order. This will show that you're serious about the role and ready to comply with all necessary regulations.
✨Demonstrate Customer Service Skills
Since you'll be dealing with the public, it's crucial to highlight your customer service experience. Think of examples where you've handled enquiries or resolved issues effectively. This will help you stand out as someone who can maintain a pleasant environment for shoppers.
✨Showcase Your Initiative
Be prepared to discuss times when you've taken the initiative in previous roles. Whether it was during an emergency or just day-to-day operations, showing that you can handle demanding situations will reassure them that you can manage the responsibilities of this position.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle specific situations, like monitoring CCTV or managing contractors. Brush up on relevant scenarios and think through your responses. This will demonstrate your operational experience and readiness to tackle real-life challenges in the role.
