Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor activities for public safety and assist customers in a dynamic shopping environment.
- Company: Join Savills at the Highcross Shopping Centre, a vibrant and busy location.
- Benefits: Earn £13.64 per hour with a flexible 4 on 4 off shift pattern.
- Why this job: Be part of a team ensuring safety and security while gaining valuable experience.
- Qualifications: Previous industry experience and SIA CCTV Licence required.
- Other info: Opportunity to develop skills in a fast-paced, customer-focused role.
The predicted salary is between 13 - 16 £ per hour.
Overview: Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £13.64 per hour. You will report into the site's Duty Controllers.
Responsibilities:
- Responsible for the ‘live’ operation of the Control Room by managing the essential functions of:
- Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security.
- Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required.
- Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements.
- Monitoring the flow of traffic in and out of the centres’ car parks.
- Proactively assisting customers within the car park environment.
- Assist the Duty Controller in updating Control Room records as and when required.
- Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys.
- To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly.
- Ensure that Health and Safety processes and procedures are complied with at all times.
- Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors.
- Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures.
- Provide a deterrent for possible crime.
- Ensure all control room equipment including life safety systems is operational and any faults are addressed.
- Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
- Take responsibility for effective radio traffic to maintain professional communications.
- Take responsibility for the issuing of contractor permits and keys.
Skills, Knowledge and Experience:
- Previous Industry experience.
- SIA CCTV Licence.
- Good verbal and written skills.
- Ability to remain calm under pressure.
Working Hours: Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 shifts with the requirement to cover 20:00-08:00 shifts as holiday cover.
Highcross - Control Room Assistant in Leicester employer: The Highcross Lp
Contact Detail:
The Highcross Lp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highcross - Control Room Assistant in Leicester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Highcross or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your emergency procedures and customer service skills. We want you to show that you can stay calm under pressure and handle any situation like a champ!
✨Tip Number 3
Don’t forget to showcase your SIA CCTV Licence and any relevant experience during your conversations. Highlighting your qualifications will make it clear that you’re the right fit for the Control Room Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Highcross - Control Room Assistant in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Room Assistant role. Highlight any relevant experience, especially in security or monitoring roles, and don’t forget to mention your SIA CCTV Licence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the job. Mention your ability to stay calm under pressure and your commitment to public safety.
Showcase Your Skills: In your application, be sure to showcase your good verbal and written skills. We want to see how you communicate effectively, especially in high-pressure situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Highcross Lp
✨Know Your Stuff
Make sure you understand the key responsibilities of a Control Room Assistant. Familiarise yourself with emergency procedures, public safety duties, and the importance of data protection. This will show that you're serious about the role and ready to hit the ground running.
✨Stay Calm and Collected
Since the job requires you to remain calm under pressure, think of examples from your past experiences where you've successfully managed stressful situations. Be prepared to discuss how you prioritised tasks during emergencies or handled difficult customers.
✨Show Off Your Communication Skills
Good verbal and written skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer, demonstrating your interest in effective communication and teamwork.
✨Dress the Part
Even though it’s a control room position, first impressions matter! Dress smartly and professionally for the interview. It shows respect for the opportunity and indicates that you take the role seriously.
