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- Tasks: Manage customer contracts and oversee the engineering team to ensure top-notch service delivery.
- Company: ABM is a global leader in integrated facility services, enhancing spaces for a sustainable future.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Join a dynamic team focused on customer relationships and professional growth in a vibrant environment.
- Qualifications: Experience in mechanical/electrical disciplines and knowledge of Building Management Systems required.
- Other info: Flexible working hours with occasional weekend shifts; ideal for those seeking a rewarding career.
The predicted salary is between 30000 - 42000 £ per year.
HOURS: Monday to Friday, 08.30 – 17.30. Weekend working on a rota as required to support Highcross operational requirements.
ROLE OVERVIEW AND PURPOSE
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required. To provide operational, financial and commercial management of Highcross and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service. To endorse the ABM and Highcross brands and uphold the company image at all times.
KEY RESPONSIBILITIES
- To ensure the consistent provision of M&E hard services on site.
- Ensure all ABM and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
- Update asset lists, schedules and instruction sets on the computerised maintenance management system.
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
- Provide technical support to team.
- Contribute to the appraisal of staff and suppliers.
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes.
- Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
REQUIRED SKILLS AND EXPERIENCE
- Proven successful working relationships with high end service providers.
- C&G/NVQ in mechanical or electrical discipline.
- Advanced knowledge of Building Management Systems.
- NEBOSH General Certificate.
- Excellent knowledge of Excel and IT programmes.
- IT Skills – Intermediate / Advanced level.
- Experience of working with a Shopping Centre/retail environment.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Contact Detail:
The Highcross Lp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ABM - Contract Manager
✨Tip Number 1
Familiarise yourself with ABM's core values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of ABM, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of Building Management Systems and relevant health and safety regulations. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and fostered customer relationships in previous roles. Specific anecdotes will help illustrate your capabilities and show how you can contribute to ABM's success.
We think you need these skills to ace ABM - Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and customer service. Emphasise any previous roles where you managed teams or worked in a retail environment, as this is crucial for the ABM - Contract Manager position.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying to ABM and how your skills align with their values. Mention specific examples of how you've fostered customer relationships and improved operational efficiencies in past roles.
Highlight Relevant Qualifications: Clearly list your qualifications such as C&G/NVQ in mechanical or electrical disciplines and NEBOSH General Certificate. This will demonstrate your technical expertise and compliance with industry standards.
Showcase Your IT Skills: Since the role requires advanced knowledge of Excel and IT programmes, provide examples of how you've used these tools effectively in previous positions. This could include managing data, creating reports, or improving processes.
How to prepare for a job interview at The Highcross Lp
✨Know Your Contracts
Familiarise yourself with the types of customer contracts you will be managing. Be prepared to discuss how you would ensure compliance with contractual guidelines and how you would handle any potential conflicts.
✨Demonstrate Leadership Skills
As a Contract Manager, you'll need to manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on target-driven performance and structured review meetings.
✨Showcase Your Technical Knowledge
Highlight your understanding of Building Management Systems and any relevant qualifications like C&G/NVQ. Be ready to discuss how you can provide technical support to your team and improve operational efficiencies.
✨Emphasise Customer Relationship Management
Discuss your experience in building strong customer relationships and how you can identify new business opportunities. Be prepared to share specific examples of how you've fostered client satisfaction in previous roles.
