Medical Secretary in West Drayton

We are seeking a dedicated, organised, and professional Medical Secretary to join our busy GP practice team. The successful candidate will provide comprehensive and confidential administrative and secretarial support to the General Practitioners and wider clinical team, helping to ensure the smooth and efficient running of the practice. This is an excellent opportunity for someone with strong administrative experience who is looking to contribute to high-quality patient care within a supportive healthcare environment.

Main duties of the job

• The Medical Secretary will provide comprehensive administrative and secretarial support to the clinical team, including managing referrals, processing clinical correspondence, maintaining accurate patient records, and liaising with hospitals and external agencies.
• The role also involves responding to patient and staff queries, supporting day-to-day administrative tasks, and ensuring all work is carried out in line with GDPR, confidentiality standards, and NHS policies and procedures.

About us

We are a supportive and friendly practice committed to delivering high-quality patient care within the local community. Our team works collaboratively to provide a welcoming and professional environment for both staff and patients. Joining our organisation offers the opportunity to work within a dedicated healthcare team where every role plays an important part in improving patient experience and outcomes. We value our staff and encourage ongoing learning through training and development opportunities to support both personal and professional growth. This is a meaningful role for someone who is passionate about healthcare and making a positive contribution to community patient care.

Job responsibilities

• Typing letters, reports, and associated documentation as required.
• Liaising with external agencies including hospitals and community services, ensuring referrals are processed efficiently.
• Managing enquiries in a professional and effective manner.
• Maintaining an accurate referrals database.
• Processing referrals using the Electronic Referral System (ERS).
• Processing requests for information, including Subject Access Requests (SARs), insurance/solicitor letters, and DVLA forms.
• Answering incoming telephone calls, transferring calls, or dealing with requests appropriately.
• Carrying out system searches as requested.
• Supporting clinical staff with general administrative tasks as required.
• Participating in audits as directed by the audit lead.
• Producing meeting agendas and taking minutes during meetings.
• Supporting reception staff and providing cover during staff absences.

What we offer

• Supportive and friendly working environment.
• Opportunity to work within a dedicated healthcare team.
• Ongoing training and development opportunities.
• A meaningful role contributing to patient care within the community.

Qualifications

• Previous experience in an administrative or medical setting.
• Excellent IT and typing skills.
• Strong organisational and time management abilities.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Understanding of confidentiality and data protection principles.
• Ability to prioritise workload and work efficiently under pressure.
• Knowledge of medical terminology.
• Experience using NHS systems, particularly EMIS.
• Experience with the NHS e-Referral Service (e-RS).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.