At a Glance
- Tasks: Lead the reception team and ensure a warm welcome for all guests.
- Company: Join the award-winning Michelin* HIDE restaurant in a stunning urban setting.
- Benefits: Enjoy dedicated training, career prospects, staff discounts, and fun social events.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team in a prestigious restaurant with a vibrant atmosphere.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for an experienced Reception Manager to join Michelin* HIDE restaurant. HIDE is an urban oasis hidden among the city, featuring three floors, two dining rooms, a central staircase, and views over Green Park. The restaurant serves breakfast, lunch, and dinner with a sizeable a‑la‑carte menu sourced from local small farmers and a tasting menu with wine flights on both floors. Michelin* was awarded within the first year. The role requires a full‑time, hourly employee with immediate start. Part‑time applications will not be considered. Shifts include breakfast, double, and closing, bank holidays and weekends.
Responsibilities
- Greeting guests and serving as first point of contact
- Ensuring a pleasant welcome and fond farewell for all guests
- Managing cloakroom service
- Seating guests and informing management of any requirements
- Leading and supporting the reception team during service
- Managing rota planning and team organisation
- Training and mentoring junior reception team members
- Flexibility in working days and hours, availability to work evenings and weekends
- Using SevenRooms to maximise restaurant capacity
- Printing menu and table plans
- Supporting the restaurant team to turn tables efficiently
- Reporting and resolving any operational issues with the relevant manager
What is on offer
- Dedicated training from our managerial team
- Clear career prospects
- Anniversary meal voucher
- Summer social and Christmas event
- Generous staff discount at HIDE
- Discount at Hedonism Wines
- Cycle to Work Scheme
Reception Manager employer: The Hide
At Michelin* HIDE restaurant, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Our dedicated training programmes and clear career progression paths ensure that every team member can thrive in their role, while our generous benefits, including staff discounts and social events, create a rewarding and enjoyable workplace environment in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Michelin-starred restaurants. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality during interviews! As a Reception Manager, you'll be the first point of contact for guests. Let your warmth and enthusiasm shine through to make a lasting impression.
✨Tip Number 3
Be ready to demonstrate your skills on the spot. Prepare for practical scenarios where you might need to handle guest complaints or manage the reception team. This will show that you're not just talk but can walk the walk!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining our fantastic team at HIDE.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience for the Reception Manager role. Focus on your skills in guest relations, team management, and any experience with reservation systems like SevenRooms.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you the perfect fit for our team at HIDE.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Michelin* HIDE.
How to prepare for a job interview at The Hide
✨Know the Restaurant Inside Out
Before your interview, make sure you research Michelin* HIDE thoroughly. Familiarise yourself with their menu, dining concept, and overall vibe. This will not only show your genuine interest but also help you answer questions about how you can contribute to their unique atmosphere.
✨Showcase Your People Skills
As a Reception Manager, you'll be the first point of contact for guests. Prepare examples of how you've successfully managed guest interactions in the past. Think about times when you turned a negative experience into a positive one, as this will highlight your problem-solving skills and customer service expertise.
✨Demonstrate Leadership Experience
You'll be leading a team, so come ready to discuss your leadership style. Share specific instances where you've trained or mentored team members, managed rotas, or resolved conflicts. This will illustrate your ability to support and motivate your reception team effectively.
✨Be Flexible and Ready to Adapt
The role requires flexibility with shifts, including weekends and bank holidays. Be prepared to discuss your availability and willingness to adapt to the restaurant's needs. Showing that you're open to working various hours will demonstrate your commitment to the role and the team.
