At a Glance
- Tasks: Lead daily operations of a vibrant hotel, ensuring exceptional guest experiences.
- Company: The Hickstead Hotel, a growing establishment near Gatwick and Brighton.
- Benefits: Opportunity for career growth in a dynamic hospitality environment.
- Other info: Join us during an exciting growth phase and help shape our future!
- Why this job: Take ownership of diverse operations and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel management, strong leadership, and a passion for guest service.
The Hickstead Hotel is looking for an experienced, energetic and hands-on Operations Manager to lead the day-to-day operation of our 52-bedroom hotel. With bedrooms, restaurant & bar, extensive conference and banqueting facilities and a growing weddings and events business, this is an opportunity for an ambitious hotelier to take real ownership of a diverse operation.
We’re looking for someone who:
- Is genuinely hands-on and visible on the floor
- Has strong Food & Beverage, weddings and events experience
- Can lead, motivate and develop a hotel team
- Understands labour, purchasing, margins and operational cost control
- Is commercially minded and focused on growing revenue as well as controlling costs
- Sets high standards for guest experience, cleanliness and service
- Can introduce structure, accountability and consistent operating standards
- Is comfortable working in a flat management structure and leading by example
This could suit an experienced Operations Manager, a GM from a smaller independent hotel, or an exceptional F&B / Deputy Manager ready to step up into a broader hotel leadership role. The Hickstead is entering an exciting phase of growth, and we want someone who sees the opportunity to build the operation, not simply maintain it. If you are ambitious, commercially driven and happiest when you are on the floor with your team, we would like to hear from you.
Hotel Operations Manager in Haywards Heath employer: The Hickstead Hotel
The Hickstead Hotel is an exceptional employer that offers a vibrant work culture and a unique opportunity for growth in the heart of West Sussex. With a focus on employee development, hands-on leadership, and a commitment to delivering outstanding guest experiences, we empower our team to take ownership of their roles while enjoying the benefits of working in a dynamic environment close to Gatwick and Brighton. Join us as we embark on an exciting phase of growth, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Haywards Heath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hickstead Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hickstead Hotel
Don't be shy about reaching out to The Hickstead Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager in Haywards Heath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hickstead Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hickstead Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
