At a Glance
- Tasks: Support the IT team in delivering top-notch IT services and troubleshooting tech issues.
- Company: Join The HEX Group, a dynamic company focused on innovation and teamwork.
- Benefits: Enjoy competitive salary, early finish Fridays, generous holiday, and a bonus scheme.
- Other info: We embrace diversity and support all candidates throughout the application process.
- Why this job: Be part of a team that values your skills and offers real growth opportunities.
- Qualifications: Experience in IT support, Microsoft 365, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Location: Staffordshire. Employment type: Full time.
The Role
- Support the IT team in delivering a comprehensive IT service to enable the HEX Group to meet its corporate objectives and business targets.
- Installing, configuring and maintaining software and hardware components of computer and network systems.
- Diagnosing and troubleshooting software and hardware issues.
- Repairing and replacing damaged computer and network components.
- Installing, configuring and maintaining servers.
- Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
- Supporting users whenever they encounter challenges with computers and network devices.
- Maintaining and updating technical documentation regularly.
- Testing new hardware and software before full-scale installation.
- High level of Microsoft 365 experience and administration.
- Backup management, configuration and monitoring.
- To undertake project work as assigned by the Group IT Manager.
- Liaising with third-party support.
- Reliable and punctual.
The Person
- Exceptional communication skills.
- Attention to detail.
- Ability to work alone and as part of a team.
- Hands-on IT generalist with the ability to learn.
- Experience in Active Directory and server configuration.
- Experience in network configuration.
- Experience in Microsoft 365 administration.
Desired qualifications: Degree in Information Technology, Computer Science, Systems Administration or similar (not essential).
Personal Qualities
- Professional manner.
- Friendly and polite manner.
- Excellent work attitude.
What We Can Offer
- Competitive salary dependent on experience.
- Early finish Fridays.
- Up to 25 days holiday plus bank holidays.
- Company bonus scheme.
- Free onsite parking.
- Access to the Employee Assistance Programme.
- Learning and development opportunities.
- Long-service awards.
- Cash health plan.
- Christmas shutdown.
- Cycle to work scheme.
- Company events and food days.
Our Commitment to Inclusion
We welcome applications from everyone, including neurodivergent candidates. If you need adjustments at any stage, we are happy to support you.
Group IT Support Technician - The HEX Group employer: The Hex Group
The HEX Group is an excellent employer, offering a supportive work environment in Hixon, Staffordshire, where employees can thrive both personally and professionally. With competitive salaries, generous holiday allowances, and a strong commitment to employee development, the company fosters a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered to contribute to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Group IT Support Technician - The HEX Group
✨Tip Number 1
Network like a pro! Reach out to current employees at The HEX Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft 365, Active Directory, and network configuration. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've diagnosed and fixed IT issues in the past. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The HEX Group.
We think you need these skills to ace Group IT Support Technician - The HEX Group
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Group IT Support Technician role. Highlight your experience with Microsoft 365, network configuration, and any hands-on IT skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can help us achieve our corporate objectives. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any relevant experiences where you've successfully communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at The Hex Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and network configuration. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Show Off Your Communication Skills
Since exceptional communication is key for this role, practice explaining technical concepts in simple terms. Think about how you would help a non-technical user solve a problem and be prepared to demonstrate that during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific IT issues or user challenges. Prepare examples from your past experiences where you successfully diagnosed and resolved problems, showcasing your attention to detail and ability to work under pressure.
✨Highlight Your Team Spirit
This role requires both independent work and teamwork. Share examples of how you've collaborated with others in previous roles, and express your enthusiasm for being part of a supportive IT team that helps the HEX Group achieve its goals.
