At a Glance
- Tasks: Manage multiple flagship locations, ensuring top-notch customer service and profitability.
- Company: Join a leading company with a focus on employee development and customer satisfaction.
- Benefits: Enjoy a competitive salary, private healthcare, flexible working, and generous annual leave.
- Other info: Great opportunities for training and career growth, plus exciting perks!
- Why this job: Lead a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Proven managerial experience and strong customer service skills required.
This role supports the Area Manager and is responsible for the day-to-day operations of multiple flagship locations, ensuring they achieve strong profitability through exceptional customer service, effective revenue generation, and disciplined cost control. The position plays a key role in driving overall performance by fostering a high-quality customer experience and maintaining strong employee retention across all sites. In addition, this role includes direct line management responsibilities. The Multi-Location Manager will lead, coach, and develop a team of direct reports, ensuring consistent performance, engagement, and operational excellence across all assigned locations. What You’ll Do: Customer Service
- Provide world class customer service, creating a friendly, welcoming customer experience.
- Addresses process failings to make future improvements.
- Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand.
- Recruits and trains team members and works closely with other departments within the organisation to develop the location's people through training and coaching.
- Daily management of the teams through one-to-ones, feedback and support.
- Motivates and inspires the team with the right integrity and authenticity.
- Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI's daily and through monthly, yearly reviews.
- Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers
- Understands and contributes to the location P&L, in line with team management, to maximise profitability.
- Control of all cost lines at branch level
- Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR.
- Ensures rentable standard is met and any additional damage documented on return.
- Ensures the location is compliant with health & safety, financial audit and compliance training.
- Awareness of competitor activity in order to retain and grow the business and successfully manage relationships.
- Additionally, identifies and obtains local business to increase profitability of location.
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set., Customer Satisfaction & NPS scores meet or exceed location targets
- Defleet Efficiency
- Employee retention
- Identification of new business
- Achieve location business plan revenue targets
- Achieve location VAS (Value Added Services) sales targets
- Install a high performing "Serve & Sell" location culture focused on both service & sales
- Maintain P&L ownership with cost control initiatives
- Culture of continuous improvement
- Evaluating conventional approaches & challenging established practices
- Proven previous managerial experience
- Previous customer service and sales experience
- A valid UK /EU driving license
- Operational experience in a similar environment
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
- Ability to drive process and organisational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organisation, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
- Company Car
- Private health care - BUPA (single)
- Notice period - 1 month
- Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
- Pension: Matched up to 8%
- Eyecare vouchers
- Flexible Working Opportunities
- Work from anywhere Opportunities
- Gift Vouchers for expectant parents
- Death in Service Payment
- Referral scheme
- Long Service Award
- Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
- 40% off any standard Hertz Rental in a Corporate country
- Employee Assistance Programme for employees and family
- Training & Development Opportunity - Apprenticeship Scheme
Fleet & Resource Planning
Team Management
Selling
Financial Acumen
Control & Audit
Commercial Awareness
Continuous Improvement
Bonus
Multi Location Manager in Leeds employer: The Hertz Corporation
As a Multi Location Manager, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee engagement. Our company offers a supportive culture with extensive training and development opportunities, ensuring your growth while maintaining a strong focus on team performance and operational excellence. With benefits like private healthcare, flexible working options, and generous annual leave, we are committed to creating a rewarding workplace that values both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Location Manager in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Multi Location Manager at The Hertz Corporation!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like The Hertz Corporation or be willing to refer you for that Multi Location Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from The Hertz Corporation who’s on the lookout for their next Multi Location Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Multi Location Manager role at The Hertz Corporation!
We think you need these skills to ace Multi Location Manager in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at The Hertz Corporation. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at The Hertz Corporation
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at The Hertz Corporation. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
