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- Tasks: Join our team as a GP Receptionist, supporting patients and clinicians in a busy environment.
- Company: Heron Medical Practice, a friendly and progressive medical practice in Herne Bay.
- Benefits: Part-time hours, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: GCSEs in Maths and English, experience with the public, and strong communication skills.
- Other info: Join a passionate team dedicated to high-quality service and employee wellbeing.
The predicted salary is between 13 - 16 £ per hour.
The Heron Medical Practice are currently recruiting for a GP Receptionist to join our Team on a part-time basis. This position is based in a busy, patient-facing reception environment, so we're looking for someone who is comfortable working at pace and able to stay calm under pressure. You'll be part of a high-volume front-line team, supporting patients and clinicians throughout the day.
As shift patterns are an important part of this role, we encourage applicants to ensure the hours listed below work for them before applying. The position available is over three days, totalling 21.75 hours per week:
- Tuesday: Non-working Day
- Thursday: 12:30 - 18:30 = 6
- Friday: 07:45 - 13:45 = 6
Within your application, please tell us a little about your experience and why you're interested in working in primary care. We may close this vacancy early if we receive a high number of suitable applications. Interview dates (telephone and face-to-face) are scheduled in advance, and we kindly ask applicants to ensure availability on the following dates:
- Telephone Interviews: Wednesday 18th February 2026
- Face to Face Interviews: Monday 23rd February 2026
Main duties of the job:
As a Receptionist, you will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us:
The Heron Medical Practice is a 7 Partner general medical practice with a wide ranging patient demographic based in Herne Bay and Hersden. The Practice team is passionate about providing a high quality service to our patients, as well as maintaining a high level of professionalism. Our work environment boasts strong team-working ethics. We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs. The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people and hold a PLATINUM award for being a 'green' practice in Kent. If you would like to be part of a friendly and progressive practice, then we would like to hear from you. Due to confidentiality and governance considerations, the successful applicant cannot be registered as a patient at our practice.
Job responsibilities:
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Retrieve and file medical records
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Person Specification:
Experience:
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a GP Surgery
Qualifications:
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Skills:
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Excellent communication skills (written and oral)
- Competent in the use of Office and Outlook
- Clear, polite telephone manner
- EMIS user
Other requirements:
- Flexibility to work outside of core office hours
Personal Qualities:
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in Herne Bay employer: The Heron Medical Practice
Contact Detail:
The Heron Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Herne Bay
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Heron Medical Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! If you're nervous about interviews, try doing mock interviews with friends or family. Focus on common questions for receptionists, like handling difficult patients or managing multiple tasks at once. This will boost your confidence and help you articulate your experience better.
✨Tip Number 3
Dress the part! First impressions matter, especially in a patient-facing role. Make sure to dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a nice touch that can set you apart from other candidates. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace GP Receptionist in Herne Bay
Some tips for your application 🫡
Show Us Your Experience: When you're filling out your application, make sure to highlight any experience you've got working with the public or in admin roles. We want to see how your background fits into the busy world of a GP reception environment!
Keep It Relevant: Tailor your application to the role! Mention why you're interested in primary care and how you can contribute to our team. This helps us see that you’re genuinely excited about joining us at The Heron Medical Practice.
Be Clear and Concise: We appreciate a straightforward approach. Make sure your application is easy to read and gets straight to the point. Use clear language and avoid jargon – we want to understand your skills and motivations without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at The Heron Medical Practice
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a GP Receptionist. Familiarise yourself with tasks like managing appointments, greeting patients, and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience working with the public and in administrative roles. Think of specific examples where you've excelled under pressure or provided excellent customer service. This will show that you're ready for the fast-paced environment at the practice.
✨Practice Your Communication Skills
As a receptionist, clear communication is key. Practice answering common interview questions out loud, focusing on being clear and concise. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the practice or the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you. For example, ask about the team dynamics or how they handle busy periods.
