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- Tasks: Greet guests, assist with menu choices, and ensure a fantastic dining experience.
- Company: The Hero, a vibrant four-storey pub in Maida Vale.
- Benefits: Earn up to £18 per hour, 50% off food, and access to discounts.
- Why this job: Join a fun team and thrive in a dynamic hospitality environment.
- Qualifications: Positive attitude, great communication skills, and a passion for customer service.
- Other info: Career progression opportunities and delicious staff meals on shift.
The predicted salary is between 12 - 18 £ per hour.
We are looking for enthusiastic and customer focused people to join our waiting team! The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team. If you’re passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary: Starting £12.21 per hour + Tips (Earn up to £18 per hour)
What’s in it for you as a Waiting team member at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
- 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, On us!
- Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you’ll be doing Front of house at The Hero:
- Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Food & drink knowledge, Have a good understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Collaborative teamwork, Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Waiting team member at The Hero:
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
- Previous experience in a high-end and high-volume establishment is preferable but not imperative.
Join our energetic, fun and supportive team at The Hero, Click apply and we’ll take it from there!
Contact Detail:
The Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hero and soak in the atmosphere. Familiarise yourself with the menu and the vibe of the place. This shows genuine interest and helps you stand out!
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to brush up on how you'd greet guests and handle their queries. Being friendly and approachable is key in hospitality, so let that shine through!
✨Tip Number 3
Show off your teamwork spirit! Think of examples from past jobs where you collaborated with others to create a great experience. The Hero values team players, so highlight those moments during your chat!
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team. Don’t miss out on this opportunity to thrive at The Hero!
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team at The Hero and ready to create memorable experiences for our guests.
Highlight Relevant Experience: If you've got dining service experience, make sure to mention it! We love seeing how your background can contribute to our dynamic environment. Don’t forget to include any specific skills that relate to the role.
Be Personable: Remember, we’re looking for friendly and positive team members. Use a conversational tone in your application to reflect your personality. Show us that you can connect with guests and work well with the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at The Hero!
How to prepare for a job interview at The Hero
✨Know the Menu Inside Out
Make sure you familiarise yourself with the menu before the interview. Being able to discuss the ingredients and preparation methods shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure guest satisfaction, as this is key for a waiting staff position.
✨Demonstrate Team Spirit
Since teamwork is crucial in a busy pub environment, be ready to share experiences where you collaborated effectively with others. Highlight your ability to communicate and work well under pressure.
✨Bring Your Positive Attitude
A friendly and positive attitude can make a huge difference in hospitality. During the interview, let your personality shine through and show that you're genuinely excited about the opportunity to join The Hero's team.