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- Tasks: Lead a vibrant gastro pub team and elevate guest experiences daily.
- Company: Join The Hero, a flagship gastro pub known for exceptional service.
- Benefits: Enjoy 50% off food, access to tips, and health support anytime.
- Other info: Opportunities for career progression and ongoing personal development.
- Why this job: Be a key player in creating memorable dining experiences and driving growth.
- Qualifications: Experience in restaurant management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team and elevate the guest experience at one of our flagship gastro pubs where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you will work side-by-side with the General Manager to oversee the daily operations of a vibrant, high-volume gastro pub. You will be a natural leader, a confident communicator, and a hands-on operator who thrives in a fast-paced environment.
What’s in it for you as an Assistant General Manager:
- 50% off food and drink in our pubs for up to 4 people
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants.
- 24/7 Health and wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year anniversary with an overnight stay in the Cotswolds, on us!
- Access to Wage stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you’ll be doing as an Assistant General Manager at The Hero:
- Oversee daily restaurant operations, ensuring seamless service and efficiency.
- Recruit, train, and inspire a high-performing team to deliver exceptional guest experiences.
- Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
- Control budgets, manage costs, and work towards meeting revenue targets.
- Act as a visible leader, building relationships with guests and handling feedback professionally.
- Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.
About you, our new Assistant General Manager at The Hero:
- Proven experience as an AGM, Restaurant Manager or similar.
- Ideally you will have previous experience in fine dining or high-end restaurants.
- Strong leadership skills with the ability to motivate, manage and develop a diverse team.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make decisions under pressure.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexibility to work evenings, weekends, and holidays as needed.
If you’re passionate about providing excellent service, great leadership and creating memorable experiences for guests, we’d love to have you join the team at The Hero! Apply now and we’ll take it from there.
Assistant General Manager in London employer: The Hero
Contact Detail:
The Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research The Hero and think about how your experience aligns with their values and goals. Prepare some examples of how you've led teams and enhanced guest experiences in the past – this will show you're the perfect fit!
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn or email to express your interest and ask any questions. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We love seeing applications come through directly, and it gives you a better chance to stand out. Plus, you can easily keep track of your application status and any updates from us!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about delivering exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your leadership experience and any relevant achievements in high-volume settings. We love seeing how you've motivated teams and improved guest satisfaction!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our vibrant culture, so let us know what makes you unique and how you can contribute to our team at The Hero.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at The Hero
✨Know the Venue Inside Out
Before your interview, make sure you know The Hero like the back of your hand. Familiarise yourself with their menu, the vibe of the place, and any recent events or changes. This shows you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Style
As an Assistant General Manager, you'll need to lead a team effectively. Be prepared to discuss your leadership style and share specific examples of how you've motivated and developed your team in the past. Highlighting your hands-on approach will resonate well.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing a busy service. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Passion for Hospitality
Make it clear that you’re not just looking for a job, but that you’re passionate about creating exceptional guest experiences. Share stories that illustrate your commitment to hospitality and how you’ve gone above and beyond in previous roles.