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- Tasks: Lead a vibrant gastro pub team and elevate guest experiences daily.
- Company: Join The Hero, a flagship gastro pub known for exceptional service.
- Benefits: 50% off food, access to tips, health support, and discounts galore!
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Be a hands-on leader in a fast-paced environment and make a real impact.
- Qualifications: Experience in restaurant management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team and elevate the guest experience at one of our flagship gastro pubs—where impeccable service, elevated dining, and timeless hospitality meet.
As Assistant General Manager, you’ll work side‑by‑side with the General Manager to oversee the daily operations of a vibrant, high‑volume gastro pub. You’ll be a natural leader, a confident communicator, and a hands‑on operator who thrives in a fast‑paced environment.
Benefits:
- 50% off food and drink in our pubs for up to 4 people
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants.
- 24/7 Health and wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year anniversary with an overnight stay in the Cotswolds, on us!
- Access to Wage stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
Responsibilities:
- Oversee daily restaurant operations, ensuring seamless service and efficiency.
- Recruit, train, and inspire a high‑performing team to deliver exceptional guest experiences.
- Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
- Control budgets, manage costs, and work towards meeting revenue targets.
- Act as a visible leader, building relationships with guests and handling feedback professionally.
- Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.
Qualifications:
- Proven experience as an AGM, Restaurant Manager or similar.
- Ideally you will have previous experience in fine dining or high-end restaurants.
- Strong leadership skills with the ability to motivate, manage and develop a diverse team.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast‑paced environment and make decisions under pressure.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexibility to work evenings, weekends, and holidays as needed.
Assistant General Manager in City of Westminster employer: The Hero
Contact Detail:
The Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching The Hero and its values. Show us that you understand our commitment to exceptional service and how you can elevate the guest experience. Tailor your answers to reflect our ethos!
✨Tip Number 3
Don’t just sit back and wait for job alerts! Be proactive and apply through our website. This shows initiative and gives you a better chance of standing out from the crowd. Plus, we love seeing candidates who take the first step!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that can leave a lasting impression. Remind us why you’re the perfect fit for the Assistant General Manager position and express your enthusiasm for joining our team!
We think you need these skills to ace Assistant General Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the hospitality industry and what makes you tick as a leader. Share your experiences that highlight your passion for delivering exceptional guest experiences.
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight relevant experience in high-volume settings and any leadership roles you've held. We’re looking for specific examples of how you've motivated teams and improved service, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Use a friendly tone and let your personality come through. This helps us get a sense of who you are beyond just your qualifications, which is super important in our vibrant pub environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining our team at The Hero. We can’t wait to hear from you!
How to prepare for a job interview at The Hero
✨Know the Venue Inside Out
Before your interview, make sure you’ve done your homework on The Hero. Familiarise yourself with their menu, service style, and any recent news or events. This shows genuine interest and helps you tailor your answers to fit their ethos.
✨Showcase Your Leadership Skills
As an Assistant General Manager, leadership is key. Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. Be ready to discuss your approach to training and inspiring staff.
✨Demonstrate Your Customer Service Passion
This role is all about elevating the guest experience. Be prepared to share stories that highlight your commitment to exceptional customer service. Discuss how you handle feedback and ensure guests leave happy, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about how you would handle busy shifts, manage complaints, or implement new ideas to enhance the guest experience. Practising these scenarios can help you feel more confident during the interview.