Overview
We’re looking for experienced, customer-focused waiting staff to join our waiting team for a high-end neighbourhood restaurant in West London.
If you’re passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Compensation
- Salary - Starting at £12.71 per hour + Service charge
What’s in it for you as Waiting Team Member
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
Responsibilities (Front of House)
- Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
- Have food and drink knowledge; understand the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
- Collaborative teamwork; work closely with kitchen staff, bartenders and other team members to ensure efficient service.
About you, our new Waiting Team Member
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
Previous experience in a high-end and high-volume establishment is highly advantageous.
About Us
Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed.
Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.
At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.
As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Server/Waiter/Waitress in City of Westminster employer: The Hero - Restaurant
The Hero - Restaurant in West London is an exceptional employer, offering a vibrant work culture where experienced waiting staff can thrive. With competitive pay starting at £12.71 per hour plus service charge, employees benefit from delicious staff meals, discounts, and comprehensive wellbeing support, all while having the opportunity to advance their careers in a high-end environment.
