At a Glance
- Tasks: Welcome guests, manage seating, and provide top-notch customer service in a vibrant pub environment.
- Company: Join The Hero, a stunning pub in Maida Vale with a unique experience on every floor.
- Benefits: Earn up to £19 per hour, enjoy 50% off food and drink, and access weekly tips.
- Other info: Enjoy career progression, ongoing training, and celebrate your work anniversary with a Cotswolds getaway.
- Why this job: Be part of a dynamic team and create memorable experiences for guests every day.
- Qualifications: Previous hospitality experience and a friendly, positive attitude are essential.
The predicted salary is between 13 - 19 € per hour.
We are looking for an enthusiastic and customer focused Host to join our team at The Hero. The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team. If you’re passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary: Up to £13 per hour + service charge (Earn up to £19 per hour).
What's in it for you as a Host at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Host at The Hero:
- Warmly welcome guests as they enter the restaurant, assist in getting them seated promptly and efficiently.
- Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborate and communicate effectively with the front of house team to ensure a smooth dining experience for all guests.
About you, our new Host at The Hero:
- Previous experience as a Host or similar role within hospitality.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers, and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Host in City of Westminster employer: The Hero - Restaurant
At The Hero, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Maida Vale. Our team members enjoy generous benefits such as 50% off food and drink, access to a financial wellbeing platform, and opportunities for career progression through ongoing training. With a focus on employee wellbeing and a supportive environment, we ensure that our Hosts thrive both personally and professionally while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Host in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hero and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This will help you show your enthusiasm and understanding of what makes the place special.
✨Tip Number 2
Practice your people skills! As a Host, you'll be the face of the pub, so brush up on your communication and customer service skills. Role-play with friends or family to nail that warm welcome and friendly demeanour.
✨Tip Number 3
Show off your flexibility! In a fast-paced environment like The Hero, being adaptable is key. Be ready to share examples of how you've handled busy shifts or unexpected situations in previous roles during your chat with us.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at The Hero. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Host in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. Share specific experiences that highlight your love for customer service and how you create memorable moments for guests.
Tailor Your Application:Make sure to customise your application to reflect the qualities we’re looking for in a Host. Mention your previous experience in similar roles and how it aligns with our values at The Hero.
Be Personable and Friendly:We want to see your personality! Use a warm and friendly tone in your application to convey that you’d be a great fit for our team. Remember, we’re all about creating a positive atmosphere for our guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Hero - Restaurant
✨Know the Venue
Before your interview, take some time to research The Hero. Familiarise yourself with its unique offerings and atmosphere. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As a Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to create a positive experience.
✨Practice Your Communication
Effective communication is crucial in a fast-paced environment. During the interview, practice clear and friendly communication. You might even role-play common scenarios, like managing waitlists or addressing guest inquiries, to showcase your skills.
✨Emphasise Teamwork
Collaboration is essential in the restaurant industry. Be ready to discuss how you've worked as part of a team in previous roles. Highlight your flexibility and willingness to support your colleagues, which aligns perfectly with the values at The Hero.
