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- Tasks: Welcome guests, manage seating, and provide top-notch customer service in a vibrant pub.
- Company: The Hero, a stunning four-storey pub in Maida Vale with a unique dining experience.
- Benefits: Earn up to £19 per hour, enjoy 50% off food and drinks, and access amazing discounts.
- Why this job: Join a dynamic team, create memorable experiences, and grow your career in hospitality.
- Qualifications: Previous hospitality experience and a friendly, positive attitude are essential.
- Other info: Enjoy delicious staff meals, ongoing training, and celebrate your work anniversary with a Cotswolds stay.
We are looking for an enthusiastic and customer focused Host to join our team at The Hero.
The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant.
If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Hourly rate up to £13 per hour + Tips (Earn up to £19 per hour)
What's in it for you as a Host at The Hero:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£6 per hour)
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, on going training to develop yourself personally and professionally.
What you'll be doing as a Host at The Hero:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.
About you, our new Host at The Hero:
● Previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.
If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero!
Apply now and we'll take it from there
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Host - Exclusive Discounts on Food, Drinks, and More (Hiring Immediately) employer: The Hero of Maida
Contact Detail:
The Hero of Maida Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Exclusive Discounts on Food, Drinks, and More (Hiring Immediately)
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hero and soak in the atmosphere. This will help you chat about what you love about the place and show your genuine interest.
✨Tip Number 2
Practice your people skills! Since you're applying for a Host role, think of some scenarios where you can demonstrate your customer service prowess. Role-play with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former staff on social media. They can give you insider tips on what it’s really like working at The Hero and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Host - Exclusive Discounts on Food, Drinks, and More (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Host at The Hero. Mention how your previous experience aligns with the responsibilities listed in the job description, like managing waitlists or providing excellent service.
Keep It Friendly and Professional: Use a warm and approachable tone in your written application. Remember, we’re looking for someone who can foster a positive atmosphere, so let your personality come through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at The Hero of Maida
✨Know the Venue
Before your interview, take some time to research The Hero. Familiarise yourself with its unique features and offerings on each floor. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the atmosphere and service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to thrive in a fast-paced environment.
✨Practice Your Communication
As a Host, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face, like managing waitlists or addressing guest inquiries, to showcase your interpersonal skills during the interview.
✨Emphasise Teamwork
The Hero values collaborative teamwork, so be ready to discuss how you've worked effectively with others in previous roles. Share examples that highlight your ability to maintain a positive atmosphere and support your colleagues, especially in busy settings.