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- Tasks: Manage credit control for high-risk pubs and reduce bad debt.
- Company: Join HEINEKEN, a leader in the UK pub industry with over 2,400 locations.
- Benefits: Enjoy competitive salary, annual bonus, private healthcare, and 35 days holiday.
- Why this job: Be at the heart of the business and make a real impact on pub operations.
- Qualifications: Experience in credit risk, strong communication, and problem-solving skills required.
- Other info: Dynamic team environment with opportunities for career development and process improvement.
The predicted salary is between 34000 - 38000 ÂŁ per year.
Turnaround & Litigation Controller – Star Pubs
Function: Finance – Star Pubs
Location: Edinburgh City Centre (a mix of office and home working)
Salary: £34,000 – £38,000 base depending on experience, plus full benefits listed below.
Contract: 12 months Secondment
Closing Date: 22nd October 2025 – note we may close vacancies early if we receive significant numbers of applications.
Did you know that HEINEKEN owns over 2,400 pubs in the UK? HEINEKEN has a long‑held belief that pubs are an integral part of British culture and that well‑invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to build a better future.
There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a Turnaround & Litigation Controller to join our Star Pubs Finance team in Edinburgh.
About the role
The Turnaround & Litigation Controller is responsible for managing the day‑to‑day operations and decision‑making relating to the credit‑control of a portfolio of approximately 50-100 pubs that are deemed either high‑risk/intensive care customers or have ex‑tenant debt.
The primary task within the role is to ensure maximum reduction in bad debt provision and mitigate bad debt write‑offs.
Reporting to the Credit Risk Manager, this role supports a varying number of our Business Development Managers to achieve agreed performance objectives, KPIs and service levels (both financial and customer experience metric‑related).
Who we’re looking for
We’re looking for someone who is pro‑active in their approach, a keen problem solver and who enjoys a fast‑paced working environment.
- Experience in credit risk
- Ability to interrogate financial accounts
- Relationship building
- Stakeholder management
- Strong communication skills
- Negotiation skills
- Problem Solving
- Proficient in Microsoft Office packages
This is a busy, interesting and varied role which is right at the heart of our business. As part of an experienced team, you will have lots of support and ongoing training, plus regular feedback in monthly one‑to‑one with your manager. Your ideas for process improvement are always welcome and there are opportunities for career development which are supported and encouraged.
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating face‑to‑face when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.
Our benefits and rewards
- Annual bonus
- Company‑funded Private Medical Healthcare
- Double‑matched pension (up to 10%)
- 35 days holiday (holiday trading available)
- Retail discounts
- A quarterly allowance to purchase our delicious ciders and beers (low and no alcohol options available)
- Unique learning and development opportunities
…And much more! Check out our Why Join Us page if you’d like more information.
You’ll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice.
The application
If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early when we receive lots of applications, so don’t delay!
If you need any adjustments made to support your application, for example, if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at recruitment@heineken.co.uk.
You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential.
If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!
Who we are
Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 160 pubs operate on our Just Add Talent model (a managed operator agreement). Our ambition is to bring out the best in the great British pub – by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market‑leading insight and support.
There’s no better place to untap your future. Join us, and brew a better career.
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Turnaround & Litigation Controller - Star Pubs employer: The HEINEKEN Company
Contact Detail:
The HEINEKEN Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Turnaround & Litigation Controller - Star Pubs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at HEINEKEN. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching common questions related to credit risk and stakeholder management. Practise your answers, but keep it natural – we want to see your personality shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges head-on, especially in fast-paced environments. This will demonstrate you're the proactive candidate we're looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions or need adjustments, just reach out to us – we’re here to help you every step of the way!
We think you need these skills to ace Turnaround & Litigation Controller - Star Pubs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Turnaround & Litigation Controller role. Highlight your experience in credit risk and any relevant financial skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and how you can contribute to our team. Don’t forget to mention why you’re excited about working with us at Star Pubs!
Showcase Your Communication Skills: Strong communication is key for this role. In your application, give examples of how you've successfully built relationships or negotiated in past roles. We want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen to join our team!
How to prepare for a job interview at The HEINEKEN Company
✨Know Your Numbers
As a Turnaround & Litigation Controller, you'll be dealing with financial accounts and credit risk. Brush up on your financial analysis skills and be ready to discuss how you've successfully managed bad debt in the past. Bring specific examples that showcase your problem-solving abilities.
✨Build Rapport
Relationship building is key in this role. During the interview, make an effort to connect with your interviewers. Ask them about their experiences at HEINEKEN and share your own insights. This will demonstrate your strong communication skills and ability to engage stakeholders.
✨Showcase Your Proactivity
The job description highlights the need for a proactive approach. Prepare to discuss instances where you took the initiative to improve processes or mitigate risks. This will show that you're not just reactive but can also drive positive change within the team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to credit control and stakeholder management. Practice answering these types of questions by thinking through your thought process and decision-making strategies. This will help you articulate your approach clearly during the interview.
