At a Glance
- Tasks: Support pub operations with billing, customer service, and administrative tasks.
- Company: Join HEINEKEN UK, a leader in brewing great beers and ciders.
- Benefits: Enjoy an annual bonus, private healthcare, 35 days holiday, and free drinks!
- Other info: Flexible office days and a supportive environment for learning and development.
- Why this job: Be part of a dynamic team with opportunities for growth and development.
- Qualifications: Detail-oriented, organised, and proficient in Microsoft Office; customer experience is a plus.
The predicted salary is between 24600 - 26400 £ per year.
Function: Star Pubs
Location: St Andrews Square, Edinburgh
Salary: £24,600 - £26,400 per annum
Contract: 12 Month Fixed Term Contract
Closing date: Tuesday 15th July 2025.
Are you looking for your next chapter at HEINEKEN UK? You already know that we make great beers and ciders, well we also offer exciting and dynamic careers! We have a fantastic opportunity available, as a Pub Operations Executive.
About the role
We’re thrilled to announce an exciting opportunity within the Customer and Supplier Billing team for an enthusiastic and dedicated colleague. As part of this role, you will report directly to the Pub Operations Manager and collaborate closely with a committed team to deliver exceptional administrative support to our operations. The customer & supplier billing team plays a pivotal role in managing tenant accounts with precision, ensuring accuracy in billing and payments. Your responsibilities will include handling rental discounts, increases, and promotional credits, as well as ensuring that all requests align with our commercial policy. You’ll oversee the team mailboxes, ensuring timely responses under our Service Level Agreement (SLA). Additionally, you’ll provide outstanding customer service to our stakeholders and customers when they contact the business.
Who we’re looking for
We’re looking for someone with a keen eye for detail and the ability to manage a substantial workload through effective organisation. You should be adept at building meaningful relationships and experienced in communicating effectively with both internal and external stakeholders. Experience working with customers and managing systems would be beneficial in this role. Proficiency in Microsoft Office packages (Excel, Word, PowerPoint) is essential, as is a willingness to learn and seek out opportunities for process improvement. At HEINEKEN, we value learning and growth, and we believe there is ample opportunity for development in this role. We recognise that you may bring unique experiences that aren’t listed here – we value a thirst for learning and development, so don’t worry if you don’t tick every box listed.
Our Benefits:
- An annual bonus
- Company funded Private Medical Healthcare
- Double matched pension (up to 10%)
- 35 days holiday
- A monthly case of our delicious ciders and beers!
- Comprehensive Opportunities to develop - we’ve just launched our Star Skills Playbook which has a comprehensive development programme for every role in Star Pubs - the world is your oyster once you join!
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating face to face when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.
The application
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert. Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay! If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
This role is offered on Standard HEINEKEN Terms and Conditions. For the avoidance of doubt, this includes our standard notice periods and discretionary sick pay terms (added to our Absence Policy on 1 November 2014).
Apply today to discover Your Future, Untapped.
Pub Operations Executive in Edinburgh employer: The HEINEKEN Company
At HEINEKEN UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh. As a Pub Operations Executive, you'll enjoy a competitive salary, generous benefits including private healthcare and a double-matched pension, and ample opportunities for personal and professional growth through our Star Skills Playbook. Join us to be part of a collaborative team that values your unique experiences and fosters a spirit of togetherness.
Contact Details:
The HEINEKEN Company Recruitment Team
recruitment@heineken.co.uk
StudySmarter Expert Advice🤫
We think this is how you could land Pub Operations Executive in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The HEINEKEN Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The HEINEKEN Company
Don't be shy about reaching out to The HEINEKEN Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Pub Operations Executive in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The HEINEKEN Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The HEINEKEN Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
