At a Glance
- Tasks: Provide top-notch admin support to the Pub Operations team and manage important data.
- Company: Join HEINEKEN's vibrant Star Pubs team in Edinburgh.
- Benefits: Enjoy a competitive salary, bonus, healthcare, and 35 days holiday!
- Other info: Fast-paced environment with chances to learn and develop your skills.
- Why this job: Kickstart your career with growth opportunities across various departments.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 26000 - 26000 £ per year.
An exciting opportunity has come up in the Pub Operations team for an enthusiastic colleague. Reporting into the Pub Operations Team Lead and working in a team of 9, you will help the team provide first class administrative assistance to the Star Pubs estate. Pub Operations focus on our Change of Lessee process using our Lease Management System and help identify blockers to keep the process simple.
You’ll deal with a lot of important data (such as the validation and reclaim of all Star Pubs’ liabilities with external suppliers & local authorities) and take ownership of the regional mailboxes, ensuring responses are turned around within SLA. Working in Pub Operations provides fantastic development opportunities, whether it’s a greater understanding of the pub business, exposure to new systems and processes, or working with a diverse range of stakeholders. It’s a fantastic role to kick start your career in Star Pubs. Colleagues who have worked in Pub Operations have moved to other areas within HEINEKEN into roles in HR, Finance, Legal and other roles in Star Pubs - It's a great place to learn, develop and grow.
Who We’re Looking For
- We’re looking for someone who can provide that first-class service to their stakeholders!
- This role suits someone who will thrive in a fast-paced environment, enjoy working on multiple activities and able to effectively prioritise.
- Experience working with customers and dealing with systems would help you in this role.
- Have a high level of attention to detail and the ability to manage a heavy workload through effective organisation.
- Can build meaningful relationships and experience in effective communication with internal and external stakeholders.
- Are a competent administrator with a good working knowledge of all Microsoft Office packages (incl. Excel, Word & PowerPoint).
- Are comfortable taking action and learning along the way!
Our Benefits
- An annual bonus
- Company funded Private Medical Healthcare
- Double matched pension (up to 10%)
- 35 days holiday
- A quarterly allowance towards purchasing our delicious ciders and beers! (low and no alcohol options available)
- Exciting opportunities to develop your career
Pub Operations Executive employer: The HEINEKEN Company
At Star Pubs, located in the vibrant St Andrews Square, Edinburgh, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. With a strong focus on employee development, our Pub Operations Executive role offers fantastic opportunities for career progression within HEINEKEN, alongside a comprehensive benefits package including an annual bonus, private medical healthcare, and generous holiday allowance. Join us to be part of a team that values your contributions and encourages growth in a fast-paced, engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Pub Operations Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The HEINEKEN Company.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The HEINEKEN Company. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Pub Operations Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The HEINEKEN Company.
How to prepare for a job interview at The HEINEKEN Company
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The HEINEKEN Company's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The HEINEKEN Company offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
