Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and improve training programmes for pub operators, creating engaging content and gathering feedback.
- Company: Join Star Pubs, a leader in the hospitality industry with a focus on growth and development.
- Benefits: Enjoy a competitive salary, annual bonus, healthcare, generous holiday, and allowances for meals and drinks.
- Other info: Dynamic role with opportunities to learn from top operators and drive success in the hospitality sector.
- Why this job: Make a real impact in the pub industry while developing your skills and career.
- Qualifications: Experience in training or customer service, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
Exciting and unique opportunities to help you develop and untap your full potential – we’re passionate about supporting your ambition and growth in the property team!
- Annual bonus
- Meal and broadband allowance
- Company‑funded private medical healthcare
- Double‑matched pension contributions (up to 10%)
- 35 days’ holiday (with the opportunity to buy and sell)
- Quarterly allowance towards purchasing our delicious ciders and beers! (including No & Low Alcohol brands)
Responsibilities
- Support the delivery and ongoing improvement of training programmes.
- Ensure Licensees and Just Add Talent operators have access to practical, relevant training that helps them run sustainable and efficient businesses.
- Create and deliver engaging training content, including virtual training sessions, e‑learning modules, practical tools and checklists, and new formats shaped through innovation.
- Gather input from internal teams and collaborate with external partners.
- Actively collect and use feedback to continuously improve the overall training offer.
- Keep up‑to‑date with market trends and translate insights into useful learning.
- Spend time with Licensees, learn from high‑performing operators, understand what drives their success, and share those insights across Star Pubs.
- Support the ambition to bring out the best in the great British pub.
Qualifications
- Experience in training, facilitation or supporting learning delivery.
- Confidence presenting to groups and contributing to content design.
- Experience likely developed within hospitality, retail operations or a customer service environment, with a clear interest in training and development.
- Strong communication skills and confidence working with a range of stakeholders.
- Proactive approach, good time management and the ability to stay motivated while working remotely.
- Self‑motivated, willing to spend time out in the business and bring energy to remote work.
- Strong interest in on‑trade and understanding what drives success for Licensees.
Closing Date: 7th May 2026. Please note we may close vacancies early if we receive a high number of applications.
Training Support Manager - Star Pubs in London employer: The HEINEKEN Company
Contact Detail:
The HEINEKEN Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Support Manager - Star Pubs in London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality and training sectors. Use LinkedIn to connect with current employees at Star Pubs and ask for insights about their experiences. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or a training module that showcases your ability to create engaging content. Bring this along to interviews or share it during networking events. It’s a great way to demonstrate your passion for training and development.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and social media accounts to keep your finger on the pulse of the hospitality sector. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to tailor your application to highlight your experience in training and your understanding of what makes a successful pub operation.
We think you need these skills to ace Training Support Manager - Star Pubs in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and development. We want to see how your skills align with the role of Training Support Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for the hospitality industry shine through! We love candidates who are genuinely interested in helping Licensees succeed, so share any personal experiences or insights that demonstrate your commitment to this field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at The HEINEKEN Company
✨Know Your Training Stuff
Make sure you brush up on your training and facilitation skills. Be ready to discuss your experience in delivering engaging training content, especially in hospitality or retail. Think of specific examples where you've successfully supported learning delivery.
✨Show Your Passion for Development
Demonstrate your enthusiasm for helping others grow. Share stories about how you've contributed to training programmes or improved learning experiences. This will show that you're not just interested in the role, but genuinely care about the development of others.
✨Engage with Market Trends
Stay updated on the latest trends in the hospitality industry. Be prepared to discuss how these insights can shape effective training programmes. Showing that you understand what drives success for Licensees will set you apart from other candidates.
✨Be Proactive and Personable
During the interview, showcase your proactive approach and strong communication skills. Practice presenting your ideas clearly and confidently, as you'll need to engage with various stakeholders. Remember, they want someone who can bring energy to remote work and connect with people!