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- Tasks: Lead customer relationships in the HORECA sector, driving growth and strategic initiatives.
- Company: Join HEINEKEN, a renowned brewing company with 150 years of history and innovation.
- Benefits: Enjoy a competitive salary, annual bonus, company car, healthcare, and 35 days holiday.
- Why this job: Be part of a dynamic team shaping the future of the On-Trade industry with exciting career development.
- Qualifications: Analytical mindset, strong negotiation skills, and experience in P&L management are essential.
- Other info: Flexible application process; we encourage all interested candidates to apply!
The predicted salary is between 40800 - 49200 £ per year.
Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure)
Join to apply for the Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure) role at The HEINEKEN Company
Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure)
Join to apply for the Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure) role at The HEINEKEN Company
Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure)
Function: On Trade
Location: Field based – National (with regular national travel)
Salary: £48,000 – £58,000 base depending on experience plus full list of benefits listed below
Contract: Permanent
Closing Date 31st July. Please note, we’re looking for a right turnaround on this role, interviews are likely to be soon after the closing date
We’re looking for someone that is as ready to evolve for the future as we are. If you’re ready to brew a new career, apply for this great role as Key Customer Manager
“I’m looking for a forward-thinking individual who is commercially minded and customer driven. Someone who is ambitious, likes to try new things and realise their full potential! You’ll be joining a close-knit team, all moving in the same direction with the wider departments to achieve the HORECA dream case ” – Fern, hiring manager
About the role
In this role, you’ll work within the HORECA team, a diverse channel that is currently shaping the future of the On-Trade by working across a variety of channels and with a number of major customers. You’ll be integral to the HORECA growth strategy and be the face of HEINEKEN for existing customers and new prospects. You’ll not only work closely with our wider On-Trade team, but also our trade marketing, finance, category, revenue and brands teams too! You’ll have exposure to a bunch of talented individuals who are just as passionate about our brands as you are – there’s always someone to learn from!
As the Key Customer Manager, you will have full P&L responsibility for your aligned business partners. You also plan the activations with our marketing and category teams – you really are the owner of the wider customer partnership!
The main goal is to agree, execute and deliver joint value creation agreements with these strategically important customers, to support in delivering key commercial KPI’s.
Who we’re looking for
We’re looking for someone that’s analytically minded, but with the ability to build and grow relationships and implement strategic initiatives. With strong interpersonal, influencing, and negotiation skills, you will have the ability to work with a broad spectrum of stakeholders. Your ability to plan and implement plans will help you gain a real commercial advantage.
We’re looking for someone with a great attitude and a good team player. You should have a desire to learn and be continuously curious about how our channel works and what we could be doing differently – we’re always up for a positive challenge so there’s loads to achieve here.
This role needs someone who’s great at building relationships across both our customer base and our internal teams. You’ll be managing a broad contact strategy with customers and colleagues, so we’re looking for someone who can flex their style and leave a great impression.
Here’s some of the more technical stuff we’re looking for.
- P&L Experience – this is crucial in role as you’ll have overall P&L responsibility for your allocated Horeca accounts. Therefore, you’ll need to understand the customer P&L, the moving parts of the JBP and make decisions on investments into individual and multiples accounts from a new business perspective.
- Negotiation skills – you may find there to be conflict with your goals and the business/customers objectives, a KCM needs to have broad thinking to make the right commercial decision. Experience and the ability to negotiate to get the best outcome for Heineken UK and the customer in key to this
- Deliver Through Others – Often to achieve your ambitions, you’ll need to deliver through other teams and this role is no different and fundamental to winning will be the ability to engage and inspire both internally and externally
In addition to your base salary, you’ll also receive:
- An annual bonus
- Company Car (a full UK drivers licence is required for this role)
- Meal and Broadband Allowance
- Company funded Private Medical Healthcare
- Double matched pension (up to 10%)
- 35 days holiday
- A monthly case of our delicious ciders and beers! (low and no alcohol options available)
- Exciting opportunities to develop your career
You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Food and Beverage Services, Wholesale Alcoholic Beverages, and Hospitality
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Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure) employer: The HEINEKEN Company
Contact Detail:
The HEINEKEN Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure)
✨Tip Number 1
Familiarise yourself with the HORECA sector by researching current trends and challenges. Understanding the landscape will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the HORECA industry, especially those who have experience with HEINEKEN or similar companies. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your P&L experience in detail. Be ready to share specific examples of how you've managed budgets and made strategic decisions that positively impacted previous employers.
✨Tip Number 4
Showcase your negotiation skills by preparing case studies or scenarios where you successfully navigated conflicts between business objectives and customer needs. This will highlight your ability to achieve win-win outcomes.
We think you need these skills to ace Key Customer Manager HORECA (National Hotels, Restaurants, Casual Dining, High Street & Leisure)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer management, particularly within the HORECA sector. Use specific examples that demonstrate your P&L responsibility and negotiation skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your analytical mindset and relationship-building skills align with the requirements outlined in the job description.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your ability to deliver commercial results. For instance, mention any successful joint value creation agreements you've executed in previous roles.
Research HEINEKEN: Familiarise yourself with HEINEKEN's values, products, and recent initiatives in the HORECA sector. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at The HEINEKEN Company
✨Understand the HORECA Landscape
Familiarise yourself with the current trends and challenges in the HORECA sector. Being able to discuss how these factors impact HEINEKEN's strategy will show your analytical mindset and commercial awareness.
✨Demonstrate P&L Knowledge
Since you'll have P&L responsibility, be prepared to discuss your experience with profit and loss management. Highlight specific examples where you've made decisions that positively impacted financial outcomes.
✨Showcase Your Negotiation Skills
Prepare to share examples of past negotiations where you successfully balanced customer needs with business objectives. This will illustrate your ability to navigate conflicts and achieve win-win outcomes.
✨Emphasise Relationship Building
Discuss your approach to building and maintaining relationships with both customers and internal teams. Provide examples of how you've engaged and inspired others to achieve common goals.
