At a Glance
- Tasks: Lead a dynamic team to enhance customer care and operational performance.
- Company: Join HEINEKEN, a global leader in the beverage industry.
- Benefits: Enjoy a competitive salary, bonuses, and great benefits.
- Other info: Hybrid work model with opportunities for career advancement.
- Why this job: Make a real impact on service excellence and team performance.
- Qualifications: Proven leadership skills and experience in operations management.
The predicted salary is between 75000 - 85000 £ per year.
The HEINEKEN Company is seeking a Head of On Trade Operations to lead a large and multi-layered team in Edinburgh. In this role, you will oversee key operational platforms and drive performance across Customer Care and Planning. With a competitive salary of £75k - £85K plus benefits and bonuses, you will ensure service excellence and operational resilience while integrating people and technology to build a high-performing organization.
Head of On-Trade Operations & CX Excellence (Hybrid) employer: The HEINEKEN Company
At HEINEKEN, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Edinburgh. With competitive salaries, comprehensive benefits, and a strong focus on employee development, we empower our team members to grow and excel in their careers while enjoying the unique advantages of working in a vibrant city known for its rich history and culture.
StudySmarter Expert Advice🤫
We think this is how you could land Head of On-Trade Operations & CX Excellence (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at HEINEKEN. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you can fit into their team and drive performance, so be ready to share your ideas on operational excellence!
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and driving customer care initiatives. We love to see candidates who can inspire and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact.
We think you need these skills to ace Head of On-Trade Operations & CX Excellence (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of On-Trade Operations role. Highlight your leadership experience and any relevant operational achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive performance in Customer Care and Planning. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve operations. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The HEINEKEN Company
✨Know Your Stuff
Before the interview, dive deep into HEINEKEN's operations and customer care strategies. Familiarise yourself with their key platforms and recent initiatives. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Leadership Skills
As a Head of On-Trade Operations, you'll be leading a large team. Prepare examples that highlight your leadership style and how you've successfully managed multi-layered teams in the past. Think about challenges you've faced and how you overcame them to drive performance.
✨Emphasise Tech Integration
Since the role involves integrating people and technology, be ready to discuss your experience with operational platforms and any tech solutions you've implemented. Share specific instances where technology improved efficiency or customer satisfaction in your previous roles.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about HEINEKEN's vision for on-trade operations and customer experience excellence. This shows you're not just interested in the role, but also in how you can contribute to their long-term success.
