CX Optimisation Manager

CX Digital Optimisation Manager
Function: On-Trade
Location: Edinburgh (St Andrew Square)– a mix of office & home working Salary: £33,000 – £41,000 base depending on experience, plus full benefits listed below.
Contract: 12 Month Fixed Term Contract
Closing Date: 30th of July 2025 Please note, we’re looking for a right turnaround on this role, interviews are likely to be on 7th August 2025
We’re looking for someone that is as ready to evolve for the future as we are. If you’re ready to brew a new career, apply for our Customer Experience (CX) Optimisation Manager role today!
About the Role
As theCX Optimisation Manager , you’ll work within the UK B2B Digital Commerce team to optimise digital content for our customers on our e-commerce site.
You’ll help improve average order value, basket size and our NPS score by optimising categories and improving the online customer experience all-round.
A main focus of yours will be the onboarding of new customers, ensuring our product range and services are readily available and easy to access.
This role is about utilising the tools we have to the fullest. You won’t be re-designing the full website, but you will test new content ideas to scale positive results and continuously improve the customer experience.
Although the role isn’t customer facing, we do want you to think like a customer, so spending time with the stakeholders that know them best will be key.
So, what will you be doing? Here are some key accountabilities;

• You’re responsible for creating, managing and uploading all content for the UK B2B Digital Commerce team.
• You’ll participate in ongoing AB testing to continually optimise the online experience for our customers across service and sales content.
• You’ll use data to understand and drive improvements for our customers.
• You’ll consult with the Digital Marketing Optimisation Manager to make sure campaigns and content have a consistent tone of voice.

Who we are looking for
We’re looking for someone who is digitally savvy and eager to learn. Most importantly you’ll need to be fully customer centric, our customer should be at the heart of every decision you make. Any experience with content management tools is an advantage but not a must – there’s always room to develop!
If you have;

• Experience in a sales, marketing or e-commerce environment.
• Strong creative, copywriting and visual communication skills.
• Solid attention to detail.
• Confidence in working with external agencies or vendors.
• Experience in managing relationships, and an aptitude for working in an agile \’test and learn\’ environment.
• Great stakeholder management skills.

Then this could be the role for you!
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating f2f when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.
Our Benefits
As part of the team, along with your salary you’ll also receive

• An annual bonus
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday (pro-rata\’d)
• A monthly case of our delicious ciders and beers! (low and no alcohol options available)

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped .

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