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For Companies At a Glance
- Tasks: Provide top-notch support to our Star Pubs team and manage important data.
- Company: Join HEINEKEN, the leading name in UK pubs and beer culture.
- Benefits: Enjoy a competitive salary, bonus, healthcare, and 35 days holiday.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Customer service experience and strong organisational skills are a plus.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 24628 - 27400 £ per year.
Overview
Customer Support Executive - Star Pubs known internally as a Pub Operations Executive.
Function: Star Pubs
Location: St Andrews Square, Edinburgh
Salary: £24,628 base depending on experience plus full list of benefits listed below
Contract: Permanent
Closing date: Wednesday 4 February 2026
Did you know that HEINEKEN own over 2,400 pubs in the UK? HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.
Part of building a better future is supporting our lessees, ensuring they have the right tools to build their businesses and play an important part in their thriving communities. This would be impossible without gold-star colleagues who care about people, account management and everything we stand for.
About the role
An exciting opportunity has come up in the Pub Operations team for an enthusiastic colleague. Reporting into the Pub Operations Team Lead and working in a team of 9, you will help the team provide first class administrative assistance to the Star Pubs estate. Pub Operations focus on our Change of Lessee process using our Lease Management System and help identify blockers to keep the process simple. You’ll deal with a lot of important data (such as the validation and reclaim of all Star Pubs’ liabilities with external suppliers & local authorities) and take ownership of the regional mailboxes, ensuring responses are turned around within SLA.
Working in Pub Operations provides fantastic development opportunities, whether it’s a greater understanding of the pub business, exposure to new systems and processes, or working with a diverse range of stakeholders. It’s a fantastic role to kick start your career in Star Pubs. Colleagues who have worked in Pub Operations have moved to other areas within HEINEKEN into roles in HR, Finance, Legal and of course other roles in Star Pubs - It’s a great place to learn, develop and grow.
Who we’re looking for
- We’re looking for someone who can provide that first-class service to their stakeholders!
- This role suits someone who will thrive in a fast-paced environment, enjoy working on multiple activities and able to effectively prioritise.
- Experience working with customers and dealing with systems would help you in this role.
- Have a high level of attention to detail and the ability to manage a heavy workload through effective organisation.
- Can build meaningful relationships and experience in effective communication with internal and external stakeholders.
- Are a competent administrator with a good working knowledge of all Microsoft Office packages (incl. Excel, Word & PowerPoint).
- Are comfortable taking action and learning along the way!
Our ways of working
Our office sites operate a hybrid model. You’ll spend Tuesdays, Thursdays and one other day in the office and two days from home, although you’re more than welcome to come and work from the office on those days too.
Our Benefits
In addition to your base salary, you’ll also receive:
- An annual bonus
- Company funded Private Medical Healthcare
- Double matched pension (up to 10%)
- 35 days holiday
- A quarterly allowance towards purchasing our delicious ciders and beers! (low and no alcohol options available)
- Exciting opportunities to develop your career
You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay! If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment at heineken.co.uk.
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
Who We Are
Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 200 pubs operate on our Just Add Talent model (a managed operator agreement). Our ambition is to bring out the best in the great British pub – by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market-leading insight and support.
Apply today to discover Your Future, Untapped.
Customer Support Executive - Star Pubs employer: The HEINEKEN Company
Contact Detail:
The HEINEKEN Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - Star Pubs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HEINEKEN or Star Pubs on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for customer support roles. Think about your past experiences and how they relate to the skills mentioned in the job description.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for pubs and customer service shine through. Remember, they want someone who fits into their vibrant culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Support Executive - Star Pubs
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the pub industry shine through! We want to see that you’re excited about the role and how you can contribute to our team at Star Pubs.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Support Executive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at The HEINEKEN Company
✨Know Your Pubs
Before the interview, do some research on Star Pubs and HEINEKEN. Familiarise yourself with their values, mission, and the role of pubs in British culture. This will show your genuine interest and help you connect your experiences to their goals.
✨Showcase Your Customer Service Skills
As a Customer Support Executive, you'll need to demonstrate your ability to provide first-class service. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks and prioritise effectively, especially in a fast-paced environment. You might even want to bring a notepad to jot down important points during the conversation!
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, opportunities for growth within the company, or how they measure success in the Pub Operations team. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
