At a Glance
- Tasks: Support sales teams and ensure seamless processes for an exceptional customer experience.
- Company: Join the UK's leading pub, cider, and beer company with a vibrant culture.
- Benefits: Enjoy a competitive salary, annual bonus, private healthcare, and 35 days holiday.
- Other info: Hybrid working model with excellent development opportunities and a fun work environment.
- Why this job: Be part of a dynamic team driving innovation in the beverage industry.
- Qualifications: Experience with administrative systems and strong MS Office skills required.
The predicted salary is between 24628 - 24628 € per year.
Overview
Commercial Operations Specialist
Function: On Trade
Location: Edinburgh, St Andrews Square based – hybrid home & office working
Salary: £24,628 base depending on experience, plus full benefits listed below.
Contract: 12 month Fixed Term Contract
Closing Date: 17th September 2025. Please note, we may close vacancies early where we receive significant numbers of applications.
As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future. We’re looking for someone that is as ready to evolve for the future as we are. If you’re ready to get involved, apply for our secondment as a Commercial Operations Specialist joining our Commercial Operations and Revenue Management team in the On Trade function!
About the role
In this role, you’ll be working with key stakeholders to ensure our processes are seamless, meaning a minimal impact on our customers. The Commercial Operations team is the backbone of the frontline sales team, helping them provide the best customer experience possible. You’ll build strong relationships with our sales teams, as well as working closely with other parts of the business. Without you we wouldn’t be able to deliver the right deals to win business!
Main Responsibilities
- Offer commercial back-office support to frontline sales;
- Support the delivery and implementation of our new deal modelling tool;
- Raise, refine, retest bug and improvement tickets in Jira system;
- Draft commercial agreements for frontline sales, ensure accurate tracking & issue the documents to customers via Docusign;
- Process payments via Manual Payment Form as requested by frontline sales;
- Support with our On Trade price increases;
- Troubleshoot & take full ownership of all issues to resolution;
- Support wider Revenue Management team as required.
Who we’re looking for?
Key Experience
- Experience in use of administrative support systems (e.g. SAP, Salesforce);
- Good knowledge of the MS Office suite is essential (i.e. Outlook, Excel, Word, PowerPoint);
- Experience working within a sales organisation;
- Experience in cross-functional communication & collaboration.
Further skills & behaviours
- Prioritise effectively, able to multitask and work to deadlines;
- High level of accuracy and attention to detail;
- Curiosity, proactive approach to problem solving.
Our ways of working
Our office sites operate a hybrid model. You’ll spend Tuesdays, Thursdays and one other day in the office and two days from home, although you’re more than welcome to come and work from the office on those days too.
Our Benefits
As part of the team, along with your salary, you’ll also receive;
- An annual bonus
- Company-funded Private Medical Healthcare
- Double-matched pension (up to 10%)
- 35 days’ holiday
- A monthly case of our delicious ciders and beers! (low and no alcohol options available)
- Comprehensive Opportunities to develop.
You’ll also get the opportunity to get involved with one of our colleague networks, where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The application
If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early where we receive lots of applications, so don’t delay!
If you need any adjustments made to support your application, for example, if you require information in different formats, or if you’ve any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at recruitment@heineken.co.uk.
You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for!
Who we are
We’re the world’s most international brewer and the name behind a host of brilliant beers and ciders, from Birra Moretti to Strongbow, to Cruzcampo and many more. It’s a fantastic time to join us. We’re leading the way in low and no alcohol innovation, pioneering new technologies to meet our ambitious environmental goals and investing in our pubs to keep them at the centre of their communities.
When you join us, we’ll back you to reach your full potential. You’ll enjoy unique development opportunities, unforgettable experiences and a reward package that goes far beyond the salary you receive. If you want to hear more about life at HEINEKEN from our colleagues, head over to LinkedIn and check out the hashtag #LifeatHEINEKENUK.
There’s no better place to untap your future. Join us and brew a better career.
Commercial Operations Specialist employer: The HEINEKEN Company
At HEINEKEN, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Edinburgh. With a hybrid working model, generous benefits including an annual bonus, private healthcare, and 35 days of holiday, we are committed to supporting your professional growth and well-being. Join us to be part of a diverse team dedicated to brewing a better future while enjoying unique opportunities for development and a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission to build a better future in the pub and cider industry.
✨Tip Number 3
Practice common interview questions, but also be ready for curveballs! We love candidates who can think on their feet and showcase their problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us you’re genuinely interested in joining the team.
We think you need these skills to ace Commercial Operations Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Commercial Operations Specialist role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant skills!
Showcase Your Attention to Detail:Given the importance of accuracy in this role, it’s crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before hitting send. We appreciate a polished submission!
Be Yourself:We’re looking for genuine people who are ready to evolve with us. Don’t hesitate to let your personality shine through in your application. Share your passion for the industry and what excites you about joining our team!
Apply Early:Since we might close the vacancy early if we receive a lot of applications, it’s best to get your application in as soon as possible. Head over to our website and submit your application today – we can’t wait to hear from you!
How to prepare for a job interview at The HEINEKEN Company
✨Know Your Tools
Familiarise yourself with the administrative support systems mentioned in the job description, like SAP and Salesforce. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
Since accuracy is key in this role, prepare examples from your past work where your attention to detail made a difference. Whether it was catching an error in a document or ensuring a process ran smoothly, these stories will highlight your fit for the position.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with different teams to achieve a common goal. This role requires strong relationships with sales teams and other departments, so be ready to share how you’ve successfully navigated cross-functional communication.
✨Be Proactive in Problem Solving
Prepare to discuss how you've tackled challenges in the past. The company values a proactive approach, so think of specific examples where you identified a problem and took the initiative to resolve it, showcasing your curiosity and resourcefulness.
