At a Glance
- Tasks: Lead and engage visitors while managing site operations and ensuring safety standards.
- Company: Join a multi award-winning visitor attraction in Derbyshire.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Must be available during peak times like weekends and holidays.
- Why this job: Be part of an exciting team that creates memorable experiences for visitors.
- Qualifications: Experience in management and a passion for outdoor attractions required.
The predicted salary is between 30000 - 42000 £ per year.
Derbyshire's multi award-winning visitor attraction is looking for premier people to join the team. We are looking for a talented, enthusiastic, self-motivated person to join our operational management team.
What's Involved?
- Visitor Engagement: You'll assist in coaching and leading our Cave Guide, Costumed Character and Summit Host Team; actively involved in delivering tours, developing engagement opportunities and providing informed welcomes to our visitors.
- Duty Management: Key holder duties: Opening and closing the estate, being responsible for general site security. Dealing face to face with visitor enquiries. Troubleshooting operational issues with tills, IT and visitor facilities: you'll have a practical approach to problem solving. Act as a Duty First Aider (you'll either hold a First Aid at Work qualification or be prepared to train once appointed). Using 4x4 vehicles to transport supplies, team and recycling around site. Cashing up tills and banking at the end of the day.
- Site safety and presentation: Help lead the Guide & Estates teams in achieving exemplary standards of health and safety compliance across our grounds, buildings, caves and playgrounds. Ensuring all summit-side checks are completed and recorded. Assist with Health & Safety administration and team training. Maintain a culture where high standards of site presentation are continually met. Ensure summit contractors work effectively and safely. Ensure our waste and recycling operations run smoothly.
- Driving sales: Always be looking for opportunities to enhance secondary spend across our retail and visitor experience departments. Supporting retail teams on the shop floor, as well as ensuring back office and stock systems are well maintained.
Have you got what it takes to hit The Heights?
You'll have proven experience in running a busy outdoor visitor attraction and delivering a first class experience, together with supervising or managing multi departmental teams. You'll be self-motivated, reliable, trusted to get on with the job in hand. You'll be practically minded. If you spot a problem or issue, you'll be able to either resolve it yourself, or be proactive in seeking support. You'll have a proven background in managing safety, ideally in an outdoor recreational environment. You'll have a holistic approach to leadership, unafraid to roll your sleeves up and assist other departments when needed. The role involves driving 4x4s around a challenging site; you'll be a confident driver with at least five years' experience and a clean license. You'll be IT literate with experience in till use and cash handling. Due to the nature of the role & steep terrain at The Heights you'll be reasonably fit and mobile. We're busiest at weekends, school and public holidays, so you'll be able to work at these peak times.
Job Types: Full-time, Permanent
Ability to commute/relocate: Matlock Bath DE4: reliably commute or plan to relocate before starting work (required)
Education: A-Level or equivalent (preferred)
Experience: Management: 1 year (preferred)
Licence/Certification: Full Driving Licence (required)
Work Location: In person
Assistant Visitor Operations Manager employer: The Heights of Abraham Ltd
Join Derbyshire's multi award-winning visitor attraction, where we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. As an Assistant Visitor Operations Manager, you'll enjoy opportunities for professional development while engaging with visitors in a stunning outdoor environment, all within a supportive team dedicated to delivering exceptional experiences. With a focus on health and safety, as well as a commitment to sustainability, this role offers a unique chance to make a meaningful impact in a dynamic setting.
Contact Details:
The Heights of Abraham Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Visitor Operations Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to visitor engagement and operational management. Think of examples from your past experiences that showcase your skills and how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Assistant Visitor Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in visitor operations.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your background in managing teams and delivering exceptional visitor experiences, as these are key for us at The Heights.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Assistant Visitor Operations Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Heights of Abraham Ltd
✨Know the Attraction Inside Out
Before your interview, make sure you research the visitor attraction thoroughly. Understand its history, key features, and what makes it unique. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Demonstrate Your Leadership Skills
Be prepared to discuss your experience in managing teams and delivering exceptional visitor experiences. Think of specific examples where you've successfully led a team or resolved operational issues. This will highlight your suitability for the Assistant Visitor Operations Manager role.
✨Showcase Your Problem-Solving Abilities
Since the role involves troubleshooting operational issues, come ready with examples of challenges you've faced in previous jobs and how you tackled them. This will demonstrate your practical approach and readiness to handle similar situations at the attraction.
✨Highlight Your Safety Awareness
Given the emphasis on health and safety in the job description, be sure to discuss your experience with safety compliance and management. If you have any relevant certifications or training, mention those too. This will reassure the interviewers that you take site safety seriously.
