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- Tasks: Support equipment start-up, troubleshooting, and training at customer locations across Europe.
- Company: Join a leading engineering firm with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Why this job: Make a real impact by solving customer challenges and enhancing their operations.
- Qualifications: Engineering qualification and hands-on experience with industrial machinery required.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This position is a member of the Sales & Marketing Department. The TSS Engineer 2 will report directly to the Bartell UK General Manager.
Primary Responsibilities (all would require domestic and international travel):
- Perform satisfactory equipment start-up at Customer locations.
- Support field commissioning and installation (domestic and international).
- Support onsite and field troubleshooting & commissioning efforts.
- Provide correct and adequate equipment training to the Customer’s operators and maintenance personnel.
- Provide technical support and service to our Customers.
- Assist in the compilation and content of equipment manuals.
- Edit spare parts list identifying critical spare.
- The ability to read electrical schematics is an advantage.
- The ability to connect to a PLC and perform edits with engineering support.
- Promote the sale of Bartell products and services to our Customers.
- Provide Sales and Marketing personnel with technical assistance as required.
- Assist in Marketing and R&D trials.
- Provide feedback to Sales, Marketing and RPG departments through visit reports.
- Assist with Sales and Marketing promotional activities as required.
- Conduct maintenance and line audits at Customer locations.
- Assist Customers in the selection of spare parts and machine upgrades.
- Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements.
Job Functions to Perform (Non-Travel & Travel Time):
- Assist with resolving Open Issues in the field.
- Open issues sheet to be maintained weekly on Monday.com.
- Assist with supporting Field Commissioning (both phone and email support required).
- Assist with Customer Support (both through email and phone calls).
- Assist with maintaining the 24hr technical support hotline as required through on-call schedule.
- Creating and Maintaining training programs for Bartell Machines to train operators and Bartell Personnel.
- Creating and Maintaining outlines for training programs for Bartell Equipment to train operators and maintenance personnel.
- Create consistent standard training covering all necessary functions of the machinery, that the TSS Team will train operators and maintenance personnel on.
- Creating and Maintaining Modular Training Manuals for Bartell Equipment to train operators and maintenance personnel.
Job Requirements
- Engineering Qualification is expected together with hands-on experience.
- Must adhere to all facility-wide safety standards and practices.
- Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills.
- Candidate should have intermediate computer skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
- Fluency in English.
- Ability to oversee and lead equipment startup and oversee the commissioning process for projects on a frequent basis.
- Adhere to programs and activities that are in full compliance with all related Heico Safety Standards.
- Monitor and maintain accurate records.
- Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations).
- Ability to travel and work odd hours including frequent foreign and domestic travel.
- Familiarity with machine alignment and balancing.
- Manages daily reporting responsibilities as it relates to the position.
- Background in plant engineering or maintenance with experience in machinery troubleshooting.
- General Machine Shop knowledge.
- Candidate should have the ability to assert themselves in an unbiased manner while maintaining a high level of cooperation.
- PLC Skills – Allen Bradley and Siemens are an advantage.
- Hands-on knowledge of industrial machinery.
- Familiarity with PLC controls and motor drives is an advantage.
Travel Requirements: Up to 65% EOE M/F/D/V
TSS Engineer 2 Europe in Shrewsbury employer: The Heico Companies LLC
Contact Detail:
The Heico Companies LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TSS Engineer 2 Europe in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that TSS Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to equipment start-up and troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your hands-on experience! Bring along examples of past projects or challenges you've tackled in machinery troubleshooting. We want to see how you’ve applied your engineering skills in real-world situations.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, check out our website for more opportunities – we’re always looking for talented individuals like you!
We think you need these skills to ace TSS Engineer 2 Europe in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TSS Engineer 2 role. Highlight your engineering qualifications, hands-on experience, and any relevant skills like PLC knowledge or troubleshooting expertise. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your ability to travel and work odd hours, as that’s key for us.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your excellent communication and interpersonal skills in your application. We love candidates who can handle intense situations with professionalism!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Heico Companies LLC
✨Know Your Stuff
Make sure you brush up on your engineering qualifications and hands-on experience with industrial machinery. Be ready to discuss specific projects you've worked on, especially those involving equipment start-up and troubleshooting.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you'll explain technical concepts clearly and concisely. Think about examples where you've successfully trained others or resolved customer issues.
✨Get Familiar with the Tools
If you have experience with PLCs, especially Allen Bradley and Siemens, be prepared to talk about it. Brush up on your knowledge of electrical schematics and any relevant software like AutoCAD, as these will likely come up in conversation.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to react quickly to customer problems or complaints. Prepare to share how you handled those situations professionally, especially under pressure, as this will show your ability to maintain high standards in challenging environments.
