Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients and manage appointments in a friendly GP practice.
- Company: The Heath Surgery, a well-established healthcare provider in Lincoln.
- Benefits: Part-time hours, supportive team environment, and valuable experience in healthcare.
- Why this job: Join a dedicated team and make a difference in patient care.
- Qualifications: Experience as a GP receptionist and familiarity with SystmOne system.
- Other info: Opportunity to develop skills in a dynamic healthcare setting.
The predicted salary is between 13000 - 16000 £ per year.
We are looking to recruit an enthusiastic and hard-working Receptionist to join our friendly GP Practice team based in Bracebridge Heath, Lincoln.
Main duties of the job
- Act as a mediator between the clinicians and the patients and as an office organiser who manages the crucial data regarding the health of patients within the practice.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
About us
The Heath Surgery is located close to Lincoln and provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service. We are a well-established practice having served both the Bracebridge Heath and St Catherines areas for many years.
Job responsibilities
- Receive patients' requests for advice and assistance on the telephone or face to face in a prompt, friendly and efficient fashion.
- Use the computerised appointments system (awareness of manual systems should the computer go down) to make appointments for patients with the medical staff.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed.
- Advise patients of relevant charges for private (non General Medical Services) services, and deal with payments according to practice procedure.
- Enter requests for home visits into the visits section of the computer system stating all relevant information, and where necessary inform the doctor.
- Ensure accurate message taking for GPs and Nurses and communicate effectively.
- Ensure that repeat prescriptions are prepared and ready for collection within two working days.
- Regular daily checking of emails and the internet order line.
- Ensure reception and waiting areas are kept neat and tidy. Waiting room displays should be up to date and reviewed on a regular basis for good patient communication.
- Service refreshments and prepare for meetings, when required.
- Report any significant events, incidents and complaints to the Practice Manager, following practice protocols.
- Photocopying and emailing of information as necessary to support the administration of the practice.
- Ensuring stationery levels are maintained and shortfalls reported to the Practice Manager.
- Any other duties fitting of this post.
Management of Appointment System
- Ensure total familiarity with the appointment systems including regular and incidental variations.
- Book appointments and recalls ensuring sufficient information is recorded to retrieve the medical record.
Start and end of the Day Procedures
- Open up premises at start of day and make all necessary preparations to receive patients. This includes switching on the check-in screen and PowerPoint presentation on the television.
- At the end of day, switch off check-in screen, television presentation and ensure the building is secured and lights off. The burglar alarm must be set before leaving. Security procedures must be followed to secure reception office and building.
- Monitor the effectiveness of the computer system and report any problems or variations to the Practice Manager.
Person Specification
Experience
- Previous experience of using SystmOne Clinical System.
- Comfortable and experienced in using Windows based programmes.
- Confident in the use of Word/Excel.
- Previous experience working as GP Receptionist.
Skills and Qualities
- Pleasant disposition.
- Confident manner when dealing with public.
- Ability to remain calm under pressure.
- Accurate.
- Discreet.
- Enjoys working as part of a team and with the public.
- Works efficiently.
- Reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist - Part Time 25 Hours in Lincoln employer: The Heath Surgery
Contact Detail:
The Heath Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist - Part Time 25 Hours in Lincoln
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Heath Surgery. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to being a GP Receptionist. Think about how you'd handle patient queries or manage appointments. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey that you're serious about the role and ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace GP Receptionist - Part Time 25 Hours in Lincoln
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly GP Practice team and helping patients. A little enthusiasm goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked as a GP Receptionist before. We love seeing how your skills match up with what we're looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and understand. This will help us get a good sense of who you are and what you can bring to the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Heath Surgery
✨Know Your Stuff
Familiarise yourself with the SystmOne Clinical System and any other software mentioned in the job description. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your People Skills
As a GP Receptionist, you'll be the first point of contact for patients. Practice how you would handle different scenarios, like dealing with an upset patient or managing a busy reception area. Highlight your ability to stay calm under pressure during the interview.
✨Dress the Part
While the practice is friendly, it's still important to present yourself professionally. Choose smart-casual attire that reflects your enthusiasm for the role and shows respect for the workplace.
✨Ask Thoughtful Questions
Prepare some questions about the practice and its team dynamics. This not only shows your interest but also helps you gauge if the environment is the right fit for you. For example, ask about how the team handles busy periods or what support is available for new staff.
