Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients and manage appointments in a friendly GP practice.
- Company: Join a dedicated team at The Heath Surgery in Bracebridge Heath.
- Benefits: Part-time hours, supportive environment, and valuable experience in healthcare.
- Why this job: Make a difference in patients' lives while developing your communication skills.
- Qualifications: Experience with SystmOne and a confident, pleasant manner.
- Other info: Opportunity to work in a dynamic team with career growth potential.
The predicted salary is between 11 - 14 £ per hour.
We are looking to recruit an enthusiastic and hard-working Receptionist to join our friendly GP Practice team based in Bracebridge Heath, Lincoln.
Main duties of the job
- To act as a mediator between the clinicians and the patients and as an office organiser who manages the crucial data regarding the health of patients within the practice.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
About us
The Heath Surgery is located close to Lincoln and provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service. We are a well-established practice having served both the Bracebridge Heath and St Catherines areas for many years.
Job responsibilities
- Receive patients requests for advice and assistance on the telephone or face to face in a prompt, friendly and efficient fashion.
- Use the computerised appointments system (awareness of manual systems should the computer go down) to make appointments for patients with the medical staff.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed.
- Advise patients of relevant charges for private (non General Medical Services) services, and deal with payments according to practice procedure.
- Enter requests for home visits into the visits section of the computer system stating all relevant information, and where necessary inform the doctor.
- Ensure accurate message taking for GPs and Nurses and communicate effectively.
- Ensure that repeat prescriptions are prepared and ready for collection within two working days. Regular daily checking of emails and the internet order line.
- Ensure reception and waiting areas are kept neat and tidy. Waiting room displays should be up to date and reviewed on a regular basis for good patient communication.
- Service refreshments and prepare for meetings, when required.
- Report any significant events, incidents and complaints to the Practice Manager, following practice protocols.
- Photocopying and emailing of information as necessary to support the administration of the practice.
- Ensuring stationery levels are maintained and shortfalls reported to the Practice Manager.
- Any other duties fitting of this post.
Management of Appointment System
- Ensure total familiarity with the appointment systems including regular and incidental variations.
- Book appointments and recalls ensuring sufficient information is recorded to retrieve the medical record.
Start and end of the Day Procedures
- Open up premises at start of day and make all necessary preparations to receive patients. This includes switching on the check-in screen and PowerPoint presentation on the television.
- At the end of day, switch off check-in screen, television presentation and ensure the building is secured and lights off. The burglar alarm must be set before leaving. Security procedures must be followed to secure reception office and building.
- Monitor the effectiveness of the computer system and report any problems or variations to the Practice Manager.
Person Specification
Experience
- Previous experience of using SystmOne Clinical System.
- Comfortable and experienced in using Windows based programmes.
- Confident in the use of Word/Excel.
- Previous experience working as GP Receptionist.
Skills and Qualities
- Pleasant disposition.
- Confident manner when dealing with public.
- Ability to remain calm under pressure.
- Accurate.
- Discreet.
- Enjoys working as part of a team and with the public.
- Works efficiently.
- Reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist - Part Time (20 - 25 Hours) in Lincoln employer: The Heath Surgery
Contact Detail:
The Heath Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist - Part Time (20 - 25 Hours) in Lincoln
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Heath Surgery. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to being a GP Receptionist. Think about how you'd handle patient queries or manage appointments. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey that you're serious about the role and ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace GP Receptionist - Part Time (20 - 25 Hours) in Lincoln
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our friendly GP Practice team and helping patients.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially if you've worked in a similar role before. Mention any familiarity with systems like SystmOne, as it’ll show us you’re ready to hit the ground running!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Heath Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research The Heath Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a GP Receptionist, you'll be the first point of contact for patients. Prepare examples that demonstrate your ability to communicate effectively, especially in high-pressure situations. Think about times you've handled difficult conversations or provided excellent customer service.
✨Be Ready for Practical Scenarios
Expect to be asked how you would handle specific situations, like managing an urgent patient request or dealing with a computer system failure. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the role and the importance of professionalism in a healthcare setting.
