Assistant Manager – Walton
Full Time
Salary – TBC
This is a unique opportunity to join one of the UK's hottest growing new leisure brands. Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high-quality café. The concept is best described as 'fun climbing at its best' and has proved hugely popular with guests and families.
We are looking for an outstanding Assistant Manager to support the Centre Manager with the running of the site. This role is to lead and manage our centre in Whiteley. You will need to be a natural leader with a self‑starter attitude, excellent people management and customer service skills and passion. You will have a driven personality and fully demonstrate the importance of helping to lead the team to be the best.
The candidate will understand how we deliver our experience and encourage excellent customer service. They will be on a fixed rota pattern and work in tandem with the CM to ensure the site delivers a consistent service and adequate staffing. The successful candidate will understand all SOPs and make sure they are delivered consistently, and ensure each departure leaves a truly excellent and fun time.
They will be a key holder for the building and play an active part in the day‑to‑day running of the centre, performing all CM actions in their absence, including weekly reports and banking.
As a dynamic, high‑energy company, we are looking for a commercial operator who has the potential to play a significant role in the development of the centre by building community and corporate links.
Key Responsibilities
- Managing the centre with a team of around 30 people, comprising permanent and casual workers.
- Supporting the Centre Manager in all aspects.
- Staff training and development.
- Ensuring the site is delivering SOPs.
- Marketing and sales.
- Maintaining outstanding levels of customer service and care.
- Rota management.
- Banking and reporting.
- Key holder responsibilities.
- Attendance at management/finance/marketing/HR meetings when required.
Benefits
- Bonus scheme.
- Discounted food and drink whilst on shift.
- Additional holiday related to length of service.
- Free climbing.
- Enhanced maternity/paternity pay.
- Cycle to work scheme.
- On-site parking.
- Company events.
Experience
- Customer service: 3 years (preferred).
- Management: 2 years (preferred).
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Rock Up Assistant Manager employer: The Heart Shopping Centre
Rock Up is an exceptional employer that fosters a vibrant and energetic work culture, perfect for those passionate about leisure and customer service. Located in Whiteley, the role of Assistant Centre Manager offers not only competitive benefits such as a bonus scheme and discounted food but also ample opportunities for personal and professional growth within a rapidly expanding brand. Join us to lead a dynamic team and create memorable experiences for our guests while enjoying a supportive environment that values your contributions.
