At a Glance
- Tasks: Lead a dynamic team in an exciting indoor climbing and café environment.
- Company: Join one of the UK's fastest-growing leisure brands, Rock Up.
- Benefits: Enjoy bonuses, discounted food, extra holidays, and free climbing.
- Other info: Be part of a vibrant community-focused team with great career growth.
- Why this job: Make a real impact while having fun and developing your leadership skills.
- Qualifications: Experience in customer service and management preferred.
The predicted salary is between 38291 - 46801 £ per year.
- Assistant Manager – Walton
- Full Time
- Salary – TBC
This is a unique opportunity to join one of the UK's hottest growing new leisure brands.
Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high-quality café.
The concept is best described as ’fun climbing at its best’ and has proved hugely popular with guests and families.
We are looking for an outstanding Assistant Manager to support the Centre Manager with the running of the site.
Who will be given the opportunity to take their strong experience to new heights.
You will come from a background in retail, operations, hospitality, educational activity, health club, or leisure.
This role is to lead and manage our centre in Whiteley.
You will need to be a natural leader with a self-starter attitude, excellent people management and customer service skills and passion.
You will have a driven personality and fully demonstrate the importance of helping to lead the team to be the best.
The Candidate will be someone who understands how we deliver our experience and encourage excellent customer service.
They will be on a fixed Rota pattern and work in tandem with the CM to ensure the site is delivering a consistent service.
They will be actively involved in Rota and making sure the site has adequate staffing levels.
The successful candidate will understand all SOP’s and make sure these are delivered consistently, and to ensure everyone that leaves each day has had a truly excellent and fun time.
The candidate will be a key holder for the building and play an active part in the day to day running of the centre and be able to perform all CM actions in their absence.
This will include weekly reports and banking.
As a dynamic, high energy company, we are looking for a commercial operator who has the potential to play a significant role in the development of the centre by building community and corporate links.
Key Responsibilities Include
- Managing the centre with a team of circa 30 people, comprising of both permanent and casual workers,
- Supporting the Centre Manager in all aspects
- Staff Training and development
- Ensure the site is delivering SOPS
- Marketing and Sales
- The maintenance of outstanding levels of customer service and care
- Rota Management
- Banking and Reporting
- Key Holder Responsibility
- Attendance at Management/Finance/Marketing/HR meetings when required.
Benefits
- Bonus scheme
- Discounted food and drink whilst on shift
- Additional holiday related to length of service
- Free climbing
- Enhanced maternity/paternity pay
- Cycle to work scheme
- On-site parking
- Company events
Experience
- Customer service: 3 years (preferred)
- Management: 2 years (preferred)
- #J-18808-Ljbffr
Assistant Centre Manager – Indoor Climbing & Cafe in Rock employer: The Heart Shopping Centre
Rock Up is an exceptional employer that fosters a vibrant and energetic work culture, perfect for those passionate about leisure and customer service. Located in Whiteley, the role of Assistant Centre Manager offers not only competitive benefits such as a bonus scheme and discounted food but also ample opportunities for personal and professional growth within a rapidly expanding brand. Join us to lead a dynamic team and create memorable experiences for our guests while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Centre Manager – Indoor Climbing & Cafe in Rock
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Heart Shopping Centre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Heart Shopping Centre
Don't be shy about reaching out to The Heart Shopping Centre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Centre Manager – Indoor Climbing & Cafe in Rock
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Heart Shopping Centre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Heart Shopping Centre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
