At a Glance
- Tasks: Manage clinic operations, patient bookings, and ensure a welcoming environment.
- Company: Join The Hearing People, a leader in audiology services.
- Benefits: BUPA healthcare, career growth, and a supportive team.
- Other info: Dynamic role with opportunities for professional development.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in admin or reception roles; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
A leading provider of NHS and private audiology services, The Hearing People is committed to delivering patient-centred care and consistent clinical excellence. Our teams combine expertise, compassion, and modern technology to improve the lives of the communities we serve.
We are looking for an organised, detail-focused and calm under pressure Clinic Manager to join us on an initial 6 month fixed-term contract. This role will support the smooth day-to-day running of our Finchley and Barnet service. It blends patient administration, reception duties, and payment handling with responsibility for office and facilities management, stock control, and maintaining a safe, well-run clinic environment.
You’ll work closely with clinicians, support patient bookings, manage supplies, and ensure the clinic remains welcoming, organised, and efficient. The ideal candidate is practical, detail-focused, and confident managing multiple tasks in a busy healthcare setting.
Key Responsibilities
- Referral & appointment coordination - manage Barnet and NHS home-visit referrals, bookings, DNAs, reassessments, and online appointments across multiple regions
- Inbox & correspondence management - monitor email and WhatsApp channels; prepare letters, messages, GP correspondence, and reports
- Reception & payments - welcome walk-in patients, provide reception cover, process payments and direct debits
- Dispatch & returns - manage deliveries, postage, accessory dispatch, returns, refunds, and manufacturer shipments
- Stock & supplies - oversee stock levels, place orders, and manage spend within agreed limits
- Office & facilities - maintain an organised office, monitor equipment, coordinate repairs, and act as the main contact for facilities and IT support
- General admin - handle documentation, filing, and back-office processes; support Devonshire clinic when required
Essential Qualifications & Skills
- Confident using diary management systems, booking tools, and online ordering platforms
- Experience in administrative, reception, or office coordination roles
- Strong written and verbal communication skills
- Calm, professional, and patient-focused
- Accurate with diary entries, documentation, payments, and stock records
- Able to manage multiple tasks in a busy environment
- Experience working in a healthcare or clinic environment is helpful
Desired Qualifications & Skills
- Experience supporting operational processes across multiple locations
- Interest in improving administrative processes and patient experience
- Ability to work independently within a structured environment
Benefits
- BUPA private healthcare to support your wellbeing
- Opportunities for professional development and career progression
- Supportive, collaborative, and patient-focused working environment
Join The Hearing People as a Clinic Manager and help keep our Barnet services running smoothly, ensuring patients receive warm, organised, and reliable support throughout their journey!
Clinic Manager in London employer: The Hearing People
The Hearing People is an exceptional employer that prioritises a supportive and inclusive work culture, fostering collaboration between our India-based and UK teams. We offer comprehensive employee growth opportunities, including leadership training and professional development, ensuring that our staff can thrive in their roles while making a meaningful impact on patient experiences. With a commitment to service excellence, we provide a dynamic environment where your contributions directly enhance the lives of patients across NHS and Private services.
