The Hearing People is seeking a Head of Patient Support to lead India-based Patient Support Advisors and UK-based Patient Support Administrators, owning the end-to-end patient experience for NHS and Private services. This role combines strategic leadership with operational improvement and people management, overseeing both offshore and UK teams to deliver a consistently service-first brand.
The ideal candidate will be decisive, patient-focused, and able to drive performance through data insight
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Head of Patient Support & Experience (NHS & Private) employer: The Hearing People
The Hearing People is an exceptional employer that prioritises a supportive and inclusive work culture, fostering collaboration between our India-based and UK teams. We offer comprehensive employee growth opportunities, including leadership training and professional development, ensuring that our staff can thrive in their roles while making a meaningful impact on patient experiences. With a commitment to service excellence, we provide a dynamic environment where your contributions directly enhance the lives of patients across NHS and Private services.
