At a Glance
- Tasks: Lead governance and compliance to ensure high-quality care and patient safety.
- Company: The Hearing People, a top audiology service provider focused on patient care.
- Benefits: Competitive salary, BUPA healthcare, professional development, and clear career progression.
- Other info: Join a supportive team dedicated to continuous improvement and patient-focused solutions.
- Why this job: Make a real difference in patient care while shaping governance and compliance standards.
- Qualifications: Experience in governance or compliance, strong communication skills, and analytical mindset.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid - England‑based, with regular travel to our North London head office and occasional visits to clinics across England.
Salary: Competitive, based on experience
About The Hearing People
The Hearing People is a leading provider of audiology services, dedicated to improving the quality of everyday life for our patients. We provide expert care across both NHS and private sectors, blending clinical excellence with patient-focused, technology-driven solutions.
About the Role
We’re looking for a Governance & Compliance Lead to help shape and strengthen how we deliver safe, high‑quality care across the organisation. This role leads our IQIPS accreditation program, oversees policies and SOPs, and ensures we meet all relevant regulatory and professional standards. You’ll also guide incident management, complaints, patient safety and the implementation of PSIRF - supporting a culture where learning, openness and continuous improvement are part of everyday practice. You’ll work closely with clinical and operational teams, providing clear governance leadership and practical support.
Key Responsibilities
- Provide strategic leadership for governance, quality and compliance
- Lead the organisation’s IQIPS accreditation program, including preparation for UKAS assessments
- Develop and maintain policies, SOPs and document‑control frameworks
- Ensure compliance with legislation, regulation and professional standards
- Lead incident and complaints management, embedding PSIRF across the organisation
- Oversee investigations, Duty of Candour and learning‑focused responses
- Maintain risk registers and support clinical and corporate risk mitigation
- Lead audit programs and provide assurance to senior leadership
- Champion a culture of safety, openness and continuous improvement
Qualifications & Skills
- Experience in governance, quality or compliance leadership
- Strong understanding of regulatory and accreditation frameworks (IQIPS experience ideal)
- Confident writer able to produce clear policies, reports and investigation documents
- Analytical mindset with the ability to interpret data and spot themes or risks
- Excellent communication skills and the ability to work well with clinical and operational teams
- Experience in a healthcare or clinical services environment
- Full UK driving licence
Preferred Experience
- Training or experience in patient‑safety investigation (PSIRF, SEIPS, RCA)
- Experience with IQIPS assessments or UKAS processes
- Background in audiology or wider healthcare
- Professional registration (e.g., HCPC)
BUPA private healthcare to support your wellbeing. Professional development and clear progression pathways. Supportive, collaborative, and patient‑focused working environment.
Join The Hearing People as our Governance & Compliance Lead and play a key role in ensuring our patients receive safe, modern, high‑quality care - supporting clarity, consistency and confidence across the organisation.
Governance & Compliance Lead employer: The Hearing People
The Hearing People is an exceptional employer, offering a supportive and collaborative work environment for Clinical Audiologists in East Sussex. With competitive salaries, uncapped commission, and opportunities for professional development, employees can thrive while making a meaningful impact on patients' lives through expert hearing care. Join a team that values clinical excellence and patient-focused solutions, ensuring both personal and professional growth in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Governance & Compliance Lead
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like The Hearing People looking for candidates who are engaged and informed.
We think you need these skills to ace Governance & Compliance Lead
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at The Hearing People. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at The Hearing People
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with The Hearing People’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
