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For Companies At a Glance
- Tasks: Provide top-notch support to patients via calls, web chat, and email.
- Company: Join Leightons Opticians & Hearing Care, a family-run business with 90 years of heritage.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and staff discounts.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Be part of a supportive team that values diversity and personal growth.
The predicted salary is between 24610 - 31000 £ per year.
Location: Southampton (Hybrid)
Salary: £24,610 – £31,000 OTE
Hours: Full-time – 2-week rota
Shift Pattern: 8:00am – 4:30pm and 9:00am – 5:30pm Saturdays (Remote Working): Alternate Saturdays, 8:00am – 4:00pm
Benefits
- Competitive salary of £24,610 – £31,000 OTE
- Hybrid working – ability to work from home part of the week
- 25 days annual leave (plus bank holidays)
- Generous bonus scheme
- Health Cash Plan
- Staff discounts on products and services
- Flexible working hours – tell us what hours work for you (minimum 15 hours per week)
- Pension Scheme
About the Role
We have an exciting opportunity to join our Patient Support Team in our Southampton Call Centre. As a Patient Support Advisor, you will be the first point of contact for patients, handling inbound and outbound calls as the primary responsibility, along with web chat and email. This is a full-time role on a two-week rota with alternating shifts and alternate Saturdays.
Key Responsibilities
- Provide first-class customer service via inbound and outbound calls, web chat, and email
- Book appointments across Leightons and The Hearing Care Partnership ensuring we provide the correct products and services
- Respond to patient queries professionally and empathetically
- Maintain accurate records and ensure data confidentiality
- Support the wider team in achieving performance goals, working collaboratively to maintain a seamless patient experience
Requirements
- Excellent telephone manner and confidence in handling high-volume calls
- Strong written communication skills
- Previous customer service experience (call centre preferred)
- Ability to work effectively in a fast-paced environment
- IT proficiency and multitasking ability
- Ability to travel regularly to the Southampton office (hybrid role)
Why Join Leightons Opticians & Hearing Care?
With over 90 years of family heritage, Leightons is built on a foundation of care, trust, and personal service. We foster a close-knit, supportive environment where every team member is valued. Our shared goal is to achieve 100% customer satisfaction through an individual approach to every patient. You’ll be joining a company that invests in your growth, encourages development, and promotes a friendly, inclusive workplace culture.
Equality & Inclusion
Leightons Opticians & Hearing Care is committed to promoting equal opportunities and fostering a workplace where diversity and inclusion are valued. We provide a working environment free from discrimination and ensure all employees and applicants are treated with dignity and respect, regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.
Note: Applicants who have been unsuccessful in the past 12 months should not reapply for the same role.
Patient Support Advisor (Fixed Term Contract - Maternity Cover) in Southampton employer: The Hearing Care Partnership
Contact Detail:
The Hearing Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Advisor (Fixed Term Contract - Maternity Cover) in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leightons Opticians & Hearing Care. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle high-volume calls. The more comfortable you are, the better you'll perform during the actual interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your previous roles where you provided excellent customer service or resolved a challenging situation. This will demonstrate your ability to handle the responsibilities of a Patient Support Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Patient Support Advisor (Fixed Term Contract - Maternity Cover) in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would with our patients.
Be Personable and Professional: We’re looking for someone who can connect with patients while maintaining professionalism. In your application, let your personality shine through! Share experiences that showcase your ability to empathise and provide first-class service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – we promise!
How to prepare for a job interview at The Hearing Care Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Support Advisor role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and written communication. You could even do mock interviews with a friend or family member. Focus on being clear, concise, and empathetic in your responses, as these are crucial traits for a Patient Support Advisor.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous customer service roles, especially if you have call centre experience. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to provide first-class service, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the Patient Support Team. It’s a great way to engage with the interviewer and leave a lasting impression.
