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- Tasks: Be the friendly voice for patients, handling calls, chats, and emails.
- Company: Dynamic health service company based in Southampton.
- Benefits: Competitive salary, hybrid work options, holiday leave, and bonus scheme.
- Why this job: Make a difference in patients' lives while enjoying flexible working.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Join a supportive team with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A health service company in Southampton is seeking a Patient Support Advisor for an exciting opportunity to be the first point of contact for patients. This full-time role involves handling inbound and outbound calls, web chat, and email.
Candidates should have strong communication skills, previous customer service experience, and the ability to effectively manage multiple tasks.
This position offers a competitive salary, hybrid working options, and participation in a generous benefits package including holiday leave and a bonus scheme.
Hybrid Patient Support Specialist – Inbound Calls & Chat in Southampton employer: The Hearing Care Partnership
Contact Detail:
The Hearing Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Patient Support Specialist – Inbound Calls & Chat in Southampton
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be the first point of contact for patients, practice active listening and clear speaking. We want you to shine in those inbound calls and chats!
✨Tip Number 2
Get familiar with the company’s services and values. When you know what they stand for, you can tailor your conversations to show how you fit right in. It’ll help us see you as a perfect match for the role!
✨Tip Number 3
Don’t underestimate the power of multitasking! Practice juggling different tasks like responding to chats while managing calls. This will show us that you can handle the fast-paced environment we thrive in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Hybrid Patient Support Specialist – Inbound Calls & Chat in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact for patients, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Don’t just list your past jobs; explain how they’ve prepared you for handling inbound calls and web chats with patients.
Be Organised: This position requires managing multiple tasks, so show us your organisational skills in your application. You could mention specific tools or methods you use to stay on top of things, which will give us confidence in your ability to juggle responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Patient Support Advisor!
How to prepare for a job interview at The Hearing Care Partnership
✨Know the Company Inside Out
Before your interview, take some time to research the health service company. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Patient Support Specialist, strong communication is key. Prepare examples from your previous customer service experience where you successfully handled difficult situations or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Multitasking Abilities
Since the role involves managing multiple tasks, be ready to discuss how you've juggled various responsibilities in past jobs. You could even prepare a scenario where you had to prioritise tasks effectively, showcasing your organisational skills.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training processes, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
