At a Glance
- Tasks: Coordinate care services, manage staff rotas, and ensure high-quality care delivery.
- Company: Join The Health Care Group, dedicated to person-centred home care.
- Benefits: Supportive team environment with opportunities for professional growth.
- Other info: Dynamic workplace with a focus on quality care and compliance.
- Why this job: Make a real difference in people's lives while thriving in a fast-paced role.
- Qualifications: Experience in care coordination and strong communication skills required.
The predicted salary is between 31504 - 40000 £ per year.
At The Health Care Group (THCG) Ltd, we are passionate about delivering outstanding, person-centred home care services that enable people to live safely and independently in their own homes.
We provide high-quality care across a range of needs, working closely with local authorities, NHS partners, private clients and families.
As our service continues to grow, we are looking for an experienced, organised and proactive Care Coordinator to join our friendly and supportive team at our Sutton office.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about making a real difference to people’s lives.
The Role As a Care Coordinator, you will play a vital role in ensuring our care services are delivered safely, efficiently and to the highest possible standards.
You will be responsible for coordinating care packages, managing staff rotas, liaating with clients and healthcare professionals, and ensuring continuity of care.
You will work closely with the Registered Manager, Deputy Manager and Field Care Supervisors to ensure every service user receives safe, responsive and person-centred care.
Key Responsibilities Coordinate and schedule care staff efficiently using electronic rostering systems.
Allocate new care packages whilst maintaining continuity of carers wherever possible.
Manage staff rotas, sickness, annual leave and emergency cover.
Liaise with Local Authorities, NHS teams, hospitals, social workers and other professionals regarding referrals and care packages.
Build positive relationships with service users and their families, ensuring concerns are resolved promptly.
Support with the onboarding of new care packages, ensuring all required documentation is completed.
Assist in reviewing and updating care plans, risk assessments and support documentation.
Monitor call monitoring systems to ensure visits are completed on time.
Respond effectively to changes in client needs and arrange appropriate care.
Carry out quality assurance checks and contribute towards service improvements.
Participate in the on-call rota where required.
Ensure compliance with CQC Fundamental Standards, company policies and safeguarding procedures.
Support recruitment by assisting with interviews, inductions and staff allocation.
Maintain accurate records using digital care management systems.
Work collaboratively with the wider management team to achieve service targets and excellent outcomes.
What We’re Looking For We’re looking for someone who is passionate about delivering exceptional care and enjoys solving problems in a busy office environment.
Essential Previous experience working as a Care Coordinator within a domiciliary care or home care setting.
Excellent knowledge of care scheduling and rota management.
Strong understanding of CQC regulations and domiciliary care compliance.
Excellent communication and interpersonal skills.
Ability to remain calm under pressure and prioritise competing demands.
Strong organisational and time management skills.
Good IT skills, including Microsoft Office and electronic care management systems.
Excellent attention to detail.
Ability to build positive relationships with staff, clients and professionals.
Full UK driving licence and access to your own car Desirable NVQ Level 3 (or above) in Health
Senior Care Coordinator employer: The Health Care Group (THCG) Ltd
At The Health Care Group (THCG) Ltd, we pride ourselves on being an exceptional employer that values our team members and their contributions to delivering high-quality home care services. Our Sutton office fosters a friendly and supportive work culture, offering opportunities for professional growth and development while making a meaningful impact in the lives of our clients. With a commitment to person-centred care, we ensure our employees are equipped with the tools and support they need to thrive in a fast-paced environment.
Contact Details:
The Health Care Group (THCG) Ltd Recruitment Team
