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- Tasks: Assess and manage concerns about health professionals' fitness to practise.
- Company: Join the Health and Care Professions Council, dedicated to public safety.
- Benefits: Hybrid working, competitive salary, and a supportive team environment.
- Why this job: Make a real difference in public safety while developing your decision-making skills.
- Qualifications: Experience in managing caseloads and providing excellent customer service.
- Other info: Embrace a diverse workplace with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At the Health and Care Professions Council (HCPC), we are committed to protecting the public and upholding high professional standards. We are currently seeking a Triage Officer to join our dynamic team, responsible for receiving, accurately assessing and progressing concerns regarding our registrants' fitness to practise.
Why Join Us? Do you want to play a key role in protecting the public and maintaining confidence in regulated health and care professions? Do you thrive on making sound, well reasoned decisions, managing complex casework, and delivering high quality customer service? If so, this is the opportunity for you!
Your Role As a Triage Officer, you will:
- Receive, manage and respond effectively to a range of enquiries from applicants, registrants and members of the public, ensuring a high standard of customer service.
- Maintain and apply up to date knowledge of the HCPC's policies and standards to ensure accurate and high quality advice is provided to callers.
- Accurately review new fitness to practise concerns and conduct proportionate and timely initial enquiries to inform a triage decision.
- Manage a complex caseload whilst ensuring timely triage decisions on your cases.
- Identify high risk concerns and ensure that these are prioritised and progressed for action.
- Maintain accurate and up to date records, case files, systems and databases to ensure the effective management of your work.
What We're Looking For We are seeking someone who has:
- Experience managing a high volume, varied caseload.
- Experience working within, and applying a framework of legislation and defined policies and guidance, including making sound evidence-based decisions.
- Experience supporting and managing challenging or vulnerable customers.
- Ability to work to tight deadlines in a fast-paced environment while meeting service standards and performance indicators.
Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process.
If you're ready to join an organisation where compassion, dedication, and a shared commitment to public safety are at the forefront of the work we do, we want to hear from you!
Location: Hybrid working with a mandatory attendance of 1-2 days a week at our office in London
Closing Date: 10th February 2026
Interview Date: week commencing 23rd February 2025
Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications.
HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC.
Triage Officer employer: THE HEALTH AND CARE PROFESSIONS COUNCIL
Contact Detail:
THE HEALTH AND CARE PROFESSIONS COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer
✨Tip Number 1
Get to know the HCPC inside out! Familiarise yourself with their policies and values. This way, when you get that interview, you can show them you’re not just a candidate, but someone who truly understands and aligns with their mission.
✨Tip Number 2
Practice your decision-making skills! As a Triage Officer, you'll need to make sound, evidence-based decisions. Try role-playing scenarios or discussing case studies with friends to sharpen your judgement and confidence.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've managed challenging situations in the past. Highlighting your ability to handle complex cases will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team at HCPC!
We think you need these skills to ace Triage Officer
Some tips for your application 🫡
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Make sure to highlight your relevant experience and how it aligns with the role of Triage Officer. Use specific examples to demonstrate your skills in managing complex casework and delivering top-notch customer service.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the key skills and experiences that match the Triage Officer position. Highlight your ability to manage a high volume of varied caseloads and your understanding of legislation and policies.
Showcase Your Decision-Making Skills: As a Triage Officer, making sound, evidence-based decisions is crucial. In your application, emphasise instances where you’ve successfully navigated complex situations and made well-reasoned choices. This will show us you’re ready for the challenge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at THE HEALTH AND CARE PROFESSIONS COUNCIL
✨Know Your Stuff
Make sure you’re well-versed in the HCPC's policies and standards. Brush up on the latest regulations and be ready to discuss how they apply to the role of a Triage Officer. This shows that you’re not just interested in the job, but also committed to upholding high professional standards.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you had to make sound, evidence-based decisions under pressure. Highlight how you managed complex cases and prioritised high-risk concerns. This will demonstrate your ability to thrive in a fast-paced environment.
✨Customer Service is Key
Since the role involves managing enquiries from various stakeholders, think of instances where you’ve provided exceptional customer service, especially to challenging or vulnerable customers. Be ready to explain how you handled those situations with compassion and professionalism.
✨Be Organised and Detail-Oriented
The role requires maintaining accurate records and managing a varied caseload. Bring up your organisational skills and any tools or methods you use to keep track of your work. This will reassure the interviewers that you can handle the demands of the position effectively.
