Hearings Officer in London

• Contract Type
• Permanent and Fixed Term, Full Time, Monday to Friday (9am to 5pm)
• Working Pattern

Hybrid with regular travel to external hearing venues across the UK as required.

Rewards and Benefits

30 days annual leave plus bank holidays, 8% employer pension contribution, enhanced Employee Assistance Programme, and employee reward scheme.

Job Role

We’re looking for Hearings Officers to support the delivery of Fitness to Practise hearings for the Health and Care Professions Tribunal Service (HCPTS).

Acting as the public face of the HCPTS, you will play a key role in ensuring hearings are managed professionally, fairly, and efficiently while providing outstanding support to panel members, registrants, witnesses, legal representatives, and other stakeholders.

This is a varied and highly responsible role where you’ll work autonomously in both office and external hearing environments across the UK.

You’ll manage complex logistics, support high‑risk and high‑profile hearings, and ensure hearings are conducted in accordance with HCPC procedures and legislative requirements.

The role requires excellent organisation, sound judgement, adaptability, and the ability to remain calm under pressure while handling sensitive and often challenging situations.

• Your responsibilities will include
• Managing the day‑to‑day operation of Fitness to Practise hearings, ensuring proceedings run efficiently and to schedule.
• Acting as the main point of contact for registrants, witnesses, panel members, legal representatives, and other hearing participants before, during, and after hearings.
• Supporting Practice Committee Panels by preparing documentation and assisting with the production and quality assurance of written decisions and reasons.
• Managing complex logistical arrangements for hearings, including identifying and resolving operational issues proactively.
• Providing compassionate pastoral support to vulnerable participants, ensuring they are able to participate fully and fairly throughout the hearing process.
• Working closely with Panel Chairs and Legal Assessors to resolve procedural or operational issues that may impact hearing progression.
• Conducting pre‑hearing checks and liaising with internal case management teams and external solicitors to ensure hearings are fully prepared.
• Completing post‑hearing activities, including issuing panel decisions, publishing statutory outcomes, and ensuring confidential information is appropriately redacted in accordance with publication policies.
• Ensuring health and safety, security, and data protection requirements are maintained throughout all hearings.
• Maintaining an up‑to‑date knowledge of HCPC legislation, operational guidance, policies, and procedures to provide accurate advice and support to stakeholders.
• You will work closely with
• Practice Committee Panel Chairs and Panel Members
• Legal Assessors
• Registrants and their representatives
• Witnesses and vulnerable participants
• External solicitors
• HCPC Case Management Teams
• Other internal and external stakeholders
• We’re looking for candidates who can demonstrate the ability to
• Work independently in a fast‑paced, high‑pressure environment while managing competing priorities and solving problems effectively.
• Coordinate complex hearings and manage challenging situations with professionalism, resilience, and sound judgement.
• Communicate confidently and sensitively with a diverse range of stakeholders, including vulnerable individuals, providing excellent customer service throughout the hearing process.
• Build effective working relationships with internal and external stakeholders to ensure hearings are delivered efficiently and fairly.
• Produce accurate written documentation and quality‑check panel decisions with exceptional attention to detail.
• Manage sensitive and confidential information in accordance with data protection legislation and HCPC policies.
• Apply legislation, operational guidance, and procedures consistently while exercising discretion and good judgement.
• Use Microsoft Office applications and case management systems confidently to maintain accurate records and manage hearing documentation.
• Additional Requirements
• Candidates must have the right to work in the UK.
• We conduct original document checks, as part of pre‑employment screening.
• Candidates require a Disclosure and Barring Service (DBS) criminal record check.
• Equality, Diversity, and Inclusion

HCPC’s vision is to be recognised as an actively anti‑discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC.

Please refer to HCPCs Behavioural Standards Framework.

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