Hearings Team Manager in London

We are looking for a dynamic and motivated leader to manage and inspire a remote team responsible for delivering a high volume of hearings. In this role, you will play a key part in ensuring excellent customer service by fostering collaboration within your team and building strong relationships with internal and external stakeholders. Your ability to lead effectively, communicate clearly, and maintain high standards will be essential to supporting all hearing participants and ensuring smooth service delivery.

Main Duties and Key Responsibilities

• Effectively prioritise and manage work and hearings, ensuring the best use of available resources to meet business needs and identification of future resource requirements.
• Manage a team who works remotely in hearings, being able to coach and support direct reports to problem solve and overcome obstacles or issues to support the delivery of their work and the smooth running of all hearing types.
• Manage and lead the performance of the team by ensuring sufficient support, guidance and direction is provided and that human resource issues and any poor performance is managed quickly and effectively.
• Ensure the team operates, at all times, in compliance with the legislation, policies, practice notes, processes and guidance that govern the work of the team.
• Control hearing risks through the undertaking of appropriate checks at all stages of the process, making recommendations and escalating high-risk hearings to Operational Managers.
• Support the Operational Manager to promote and embed within the team a culture of continuous improvement and values that are consistent with the HCPC values.
• Continuously monitor, identify, assess, mitigate, remediate, and appropriately escalate risks, not only within their area of responsibility but also across the organisation.
• At all times represent the HCPC brand and values.
• Analyse and recommend improvements to processes and systems in order to address the learning needs identified, then implement agreed actions to increase quality, productivity and efficiency.
• Responsible for reviewing and authorising financial claims relating to hearings.
• Assist with the appointment and recruitment of FTP Partners.
• Responsible for ensuring the public facing Register is accurately updated to reflect the outcome of a hearing.
• Using available data and own analysis, drive the performance and productivity of your team to ensure performance objectives and indicators are consistently achieved.
• Support and deputise for the Operational Manager - Hearings in the delivery of their work, when requested or required.

Closing Date: Friday 27th of June 2025 at 1pm. We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Interview Date: Week commencing 14th July 2025. Interviews will be on Microsoft Teams.

Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview.

HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact recruitment@hcpc-uk.org.

Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process.